Have we had another unanticipated year behind us?
Sure.

Is there more to come?
Probably.

That’s why staying on top of shifts in the market is key. SSON has again surveyed global SSO/GBS practitioners to find out how they are meeting the challenges of the day – in terms of adjustments to the operating model, workforce strategy, process automation, and data digitization.

What we discover is that more than half of the SSOs surveyed report directly to the CEO/CFO and that SSO 'branding' (including 'naming') has taken on a whole new level of value-add.

Get your copy of our most downloaded report every year below.