SSON market research conducted in Q1 of 2020 clearly showed the impact COVID-19 was having on business models, indicating services delivery operations planned to “aggressively design and implement future of work concepts” as a result of the pandemic1. Indeed, future of work (FOW) has emerged as one of the top two most important strategies (alongside accelerated automation) enterprises are relying on to drive resiliency. This focus on FOW reflects not just the “new reality” but also how to get the best out of people, processes and partnerships.