Workshop: Delivering Enhanced Value with “End-to-End” Process Behaviours | Workshop: Driving Service Experience &Transformation Outcomes with BPO Partners | Interactive Discussion Group (IDG): Driving Operational Excellence |
Sharing Best Practices from the “End to End” Process & GPO Playbook with interactive discussions and exercises, this workshop will challenge and inform GBS leadership, current or aspiring Global Process Owners (GPOs) and Service Delivery leaders with practical models and tools to enhance end-to-end process alignment and innovation across the organization. The workshop will cover;
| There are many factors to take into account when it comes to choosing the right partners and models. The pandemic has shone a light on how important a true partnership is during disruptive and uncertain times. This session will look to share experiences and key success factors for driving transformational outcomes from your BPO partnerships:
| the focus is on strategies and principles aimed at optimizing business operations to achieve higher efficiency, productivity, and overall performance. Here are the key takeaways from the session:
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