Articles

How Baha Mar and leading GBS teams turn autonomy into revenue assurance, faster reconciliations, and cleaner controls

Agentic AI is not another chatbot. It is a disciplined way to let software agents set goals, act within guardrails, and surface only the few decisions that need judgment. This concise guide distills a practical playbook for GBS leaders: where agents work now, how to start safely with data and governance, and what “good” looks like over the next three years. Use it to:

• Apply a clear model that separates RPA, copilots, and agents so teams pick the right tool for the job
• Stand up a safe pilot with data readiness, named ownership, approvals, logging, and a simple kill switch
• Recover revenue by making leakage visible and enforce policy without adding headcount
• Shorten the close with automated matching and exception routing that auditors can trace and trust
  

How much power does your CHRO really have over GBS success?

In today’s talent-driven enterprise, the Chief Human Resources Officer (CHRO) may be GBS’s biggest ally, or its biggest barrier. From appointments and org design to scope and storytelling, HR decisions quietly shape the limits of what GBS can achieve.

Inside this must-read article, you’ll discover:

• How the CHRO’s “soft power” dictates structure, hiring, and credibility across the enterprise.
• Why well-intentioned HR policies can quietly stall GBS evolution - and how to challenge them.
• The political side of HR scope - when support for shared services turns into subtle resistance.
• Why perception matters - and how the CHRO’s internal narrative can make or break GBS reputation.
• The five practical moves every GBS leader should make to turn HR from gatekeeper to growth partner.

If GBS is to thrive as a driver of enterprise agility and talent innovation, leaders must learn to engage HR with strategy and intent. Fill out the form to the right or click here to request your copy today.

Brush up on your knowledge with SSON's comprehensive guide to the most vital acronyms in shared services and Global Business Services (GBS). Whether you are a seasoned professional or a newcomer to the industry, this infographic is your passport to understanding the language of efficiency, collaboration, and innovation.

This article divies into the evolution of Shared Services, moving from traditional cost-efficiency to value creation through cutting-edge technology. Access a copy to explore the impact of generative AI and digital tools, offering insights that could shape your organization's future.

Explore how to create a shared services model that drives both efficiency and innovation in SSON's new article, featuring insights from Sumit Mitra, CEO of TESCO Business Solutions. Covering key areas like cost optimization, talent management, and business partnerships, this article provides practical strategies to help your GBS thrive.

Discover how the next generation of GBS leaders is transforming the landscape of shared services. In this article, Deborah Kops explores the unique traits and approaches of these innovative leaders, shedding light on how their fresh perspectives can shape the future of GBS and drive meaningful change within organizations.

This article delves into the unique career challenges facing GBS leaders, especially when it comes to moving into broader roles within their organizations. With candid insights, Deborah Kops explores the barriers to career mobility for GBS professionals and provides actionable strategies to help leaders navigate these roadblocks and unlock new career pathways. Access a copy!