Amanda Kassler

HR shared service teams are moving in two directions at once, leveling up in tier 2 and 3 knowledge work while expanding their footprint at tier 0 via AI to eliminate some work altogether through automation and integration. The implications for HRSS leaders are significant, with growing impact on employee experience, compliance and workforce productivity in general. Becoming and HRSS strategist means wearing multiple hats – technologist, employee advocate and data scientist – while breaking down functional silos to collaborate across HR, finance, IT and business operations.

In this session, we’ll you’ll hear from HRSS leaders who have made enviable progress in transforming HR for tangible results that include:

Moving beyond transactions to deliver an overall employee experience that drives employee trust, retention and productivity.

Harnessing automation, self-service, and AI to optimize service delivery, minimize errors and predict risks before they occur

Integrating HR services and data cross-functionally to automate inputs from across the business and deliver actionable workforce analytics

Contributing insights to business operations through strategic workforce planning and productivity analysis

Monitoring process efficiency, audit controls and regulatory changes real-time to deliver continuous transformation and a hyper-responsive digital experience