Despite jarring failure rates, most transformation programs are executed in the same manner that has allowed these failure rates to continue year after year for decades. But a likely failure does not have to be the outcome, regardless of the level of complexity your team may be facing.

Drawing on decades of experience, Ed Hansen will explore key aspects of the transformational relationship between an outsourcer and its customer, the pitfalls that most sourcing processes miss, and how you can move towards a more collaborative and effective transformation approach.

Ed Hansen, Partner, Nelson Mullins Riley & Scarborough