Heather King

Look at where we have come in the last 3 decades! No one would have thought that 30 years ago shared services would become the powerhouse driver of enterprise value that it can be today. And no one would have thought that SSOW would be the #1 place the industry meets to learn and grow. Join industry leaders to celebrate milestone achievements, unpack strategies that have reshaped efficiency, and candidly discuss the missteps and lessons that can guide the next era. Together we will reflect on what’s worked, what’s failed, and what strategies will keep GBS relevant and impactful over the next 30 years. Our panelists will:

• Celebrate the big wins from consolidation to global standardization to new revenue streams
• Relive the impact of automation including metrics and case examples proving value
• Reflect on the evolution and perception of GBS over the years
• Impart lessons Learned on governance, talent, and transformation that we won’t forget
• Provide their outlook on the next 30 years- predictions for AI, agility, and enterprise integration