Justine Gayle is a service delivery senior leader at Booz Allen. She drives innovative approaches to service delivery across the firm, including an enhanced shared services model for executing operational transactions. She and her team develop standardized practices and consultative service offerings to support business units and improve efficiencies. Justine’s areas of expertise and focus include human resources, compliance, and operational excellence, specializing in full lifecycle employee experiences—from recruitment to retirement. Prior to her current role, she held multiple roles within the firm, spearheading client-facing programs and transformational work across the enterprise organization.