GBS organizations are challenged by a number of trends—mergers and acquisitions, increasingly agile business models, rapid digitization and the retirement of leaders. Discuss how GBS organizations can future proof themselves by exploring emerging areas of scope expansion, and understand the reasons, timing, and methods for pursuing them.

• What will define the GBS landscape in 2025 and beyond? 
• Key factors impacting the landscape across the operating model (technology, talent, expanding scope and customer experience) 
• How you can prepare for these shifts across your operating model, to be able to move to the next S-curve