Satish Nair

SVP and Head of Client Partnership Infosys BPM

Wednesday, March 10, 2027: Main Program

8:30 AM The New GBS Mandate: From Service Provider to Enterprise Orchestrator

The role of Global Business Services is undergoing its biggest transformation since the creation of the shared services model. As AI, automation, and digital capabilities become embedded across the enterprise, GBS has an opportunity to evolve from executing work within functional silos to orchestrating how work flows across the entire value chain. But what does orchestration actually mean in practice? Where should GBS lead? Who owns what in the IT agenda? And how do business leaders, digital teams, and GBS work together to create enterprise-wide value rather than isolated transformation initiatives?

Join senior executives for a candid discussion on how leading organizations are redefining roles, governance, and operating models to accelerate transformation. Discover why orchestration is emerging as the next competitive advantage and what it will take for GBS leaders to become enterprise orchestrators.

Why orchestration is emerging as the next evolution of the GBS operating model and what it actually means in your organization
The distinct roles of GBS, IT, and business leaders in delivering AI-enabled transformation
How GBS can orchestrate end-to-end value streams that extend beyond traditional Shared Services boundaries
The capabilities, talent mindset and leadership skills required to become an enterprise orchestrator
Practical examples of organizations accelerating transformation by shifting from process ownership to enterprise orchestration

Check out the incredible speaker line-up to see who will be joining Satish.

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