Explore the Full Speaker Line-Up and Agenda for SSOW Asia 2026

The role of Global Business Services is rapidly evolving. Across Asia, organisations are moving beyond efficiency-driven models towards becoming strategic partners that drive enterprise value. Rising expectations, accelerating AI adoption, and increasing operational complexity mean GBS leaders must now rethink how their functions create impact at scale.

Taking place from 20–23 October 2026 in Singapore, the 29th Asian Shared Services & Outsourcing Week (SSOW Asia) brings together the region's most senior GBS, shared services, and transformation leaders to address this shift head-on. This year's agenda is designed to help organisations reposition GBS as a capability-led function that supports growth, enables decision-making, and strengthens resilience.

Download the agenda now to see why over 70% of our audience are senior decision-makers—and why you need to be in the room.

Explore the Full Speaker Line-Up and Agenda for SSOW Asia 2026

The role of Global Business Services is rapidly evolving. Across Asia, organisations are moving beyond efficiency-driven models towards becoming strategic partners that drive enterprise value. Rising expectations, accelerating AI adoption, and increasing operational complexity mean GBS leaders must now rethink how their functions create impact at scale.

Taking place from 20–23 October 2026 in Singapore, the 29th Asian Shared Services & Outsourcing Week (SSOW Asia) brings together the region's most senior GBS, shared services, and transformation leaders to address this shift head-on. This year's agenda is designed to help organisations reposition GBS as a capability-led function that supports growth, enables decision-making, and strengthens resilience.

Download the agenda now to see why over 70% of our audience are senior decision-makers—and why you need to be in the room.

The role of Global Business Services in Asia is evolving fast. GBS leaders are no longer measured solely by efficiency and cost reduction, they are now expected to drive enterprise value, accelerate digital execution, strengthen decision-making, and support business growth at scale.

The SSON State of Industry Asia 2026 Report explores how leading organisations are redesigning operating models, building AI-enabled workforces, and expanding GBS capabilities beyond traditional shared services. Discover the top strategic priorities shaping the future of GBS, why value creation is overtaking cost reduction, and how Asia's leading organisations are scaling towards greater enterprise control. Download the report to benchmark your strategy against the region's top GBS leaders.

The role of Global Business Services in Asia is evolving fast. GBS leaders are no longer measured solely by efficiency and cost reduction, they are now expected to drive enterprise value, accelerate digital execution, strengthen decision-making, and support business growth at scale.

The SSON State of Industry Asia 2026 Report explores how leading organisations are redesigning operating models, building AI-enabled workforces, and expanding GBS capabilities beyond traditional shared services. Discover the top strategic priorities shaping the future of GBS, why value creation is overtaking cost reduction, and how Asia's leading organisations are scaling towards greater enterprise control. Download the report to benchmark your strategy against the region's top GBS leaders.

SSOW Asia 2025 Post Show Report
Relive the highlights from Shared Services & Outsourcing Week Asia 2025, where 350+ shared services and GBS leaders gathered in Singapore to exchange ideas, benchmark performance, and explore the future of service delivery. This Post Show Report captures the key insights, industry benchmarks, and standout moments from the 28th edition of Asia’s leading shared services event.

Inside the report, you will discover:

• Key insights from 45+ industry leaders on transforming Shared Services and GBS into innovation and value-creation hubs
• Benchmarking data across finance, HR, procurement, and automation to understand how your organisation compares with industry peers
• Event highlights and community moments, including interactive sessions, networking, and the SSON Impact Awards Asia 2025

Download the Post Show Report to explore the insights, benchmarks, and conversations shaping the future of Shared Services in Asia.

Asia’s GBS Transformation: Data-Powered Insights from SSON Analytics

Explore the Future of Shared Services in Asia

• 90% of Asia-based organizations have committed to the Global Business Services (GBS) model—are you keeping pace?
• Access the latest interactive report to discover:
• How 64% are moving towards digitized GBS models
• What makes the Top 5 high-performing GBS stand out
• Key benchmarks on maturity, automation, and digital skills
• Strategic priorities driving the shift from cost to value creation
• How recruitment and workforce models are evolving in Asia

This report is based on exclusive data from Asia’s shared services leaders, curated by SSON Research & Analytics, and published in April 2025.

View the interactive report now to benchmark your progress and unlock new opportunities for transformation.

Why do many digital transformation efforts in shared services fail to deliver lasting impact?

In this case study, IBM shares how it reimagined Quote-to-Cash (Q2C) operations by focusing not just on technology, but on change management, culture, and operating model redesign. Explore how IBM simplified complex workflows, shifted to cross-functional teams, and embedded AI and automation to drive measurable outcomes — including improved throughput, reduced cycle time, and increased productivity. These are the same conversations shaping the agenda at SSOW Asia, where shared services leaders are redefining how transformation is executed at scale.

Download this report to understand how to drive real transformation in Q2C, and why change management is critical to making it stick.

What does GenAI actually look like when applied at scale in Global Business Services?

In this case study, Siemens shares how it is embedding GenAI across finance and GBS operations, from AI-powered agents handling customer requests to intelligent assistants enabling faster decision-making. Explore how Siemens is moving towards autonomous AI agents, smart workflows, and human-AI collaboration, delivering measurable impact in productivity, accuracy, and efficiency. These are the same conversations shaping the agenda at SSOW Asia, where GBS leaders are redefining how AI transforms service delivery at scale.

Download this report to explore how GenAI is being operationalised in GBS, and what it takes to move from experimentation to enterprise-wide adoption.

How are leading organisations moving from isolated automation to true end-to-end transformation in finance?

In this case study, Pertamina shares how it redesigned its Invoice & Payment processes using RPA, AI, and system integration to achieve greater efficiency, accuracy, and compliance. Explore how they automated workflows, improved vendor experience, and achieved 99.9% service level performance, and what this means for the future of finance operations. These are the same conversations shaping the agenda at SSOW Asia 2026, where shared services and GBS leaders come together to benchmark and scale their transformation strategies.

Download this report to uncover how hyper-automation is being applied in practice, and what it takes to move from automation to true transformation.

The ABCs of Digital Transformation Tools — Exclusive SSOW Asia 2025 Resource

Discover the essential tools powering Asia’s leading shared services transformations.

As Shared Services and GBS leaders face increasing pressure to scale operations, automate intelligently, and integrate AI capabilities, this fact sheet provides the foundational knowledge you need to lead with impact.

What’s Inside: This practical, research-backed guide breaks down the digital solutions shaping future-ready GBS and shared services operations.

You’ll get:

• A breakdown of 10+ essential digital tools: RPA, Process Mining, Gen AI, BPM Suites, Low-Code, No-Code, Machine Learning, and more
• Pros and cons of each technology to help you assess implementation fit
• Real use cases showing how leading enterprises are applying these tools to increase productivity, agility, and ROI
• Transformation levers for finance, HR, operations, and enterprise-wide digitization

Whether you're building a digital roadmap, evaluating new tech, or scaling your automation journey—this is your go-to cheat sheet.

DOWNLOAD THE GUIDE NOW Start transforming with clarity, confidence, and a toolkit built for results.

Your Step-by-Step Handbook for Building a Modern GCC

Learn how to launch, scale, and future-proof your Global Capability Centre.

Whether you're designing a new shared services center or modernizing an existing one, this comprehensive handbook distills industry best practices and executive insights from leaders at Citi, Philips, Holcim, Iron Mountain, and more.

What You'll Learn:

• Strategic steps for aligning your GCC with enterprise goals How to define service level agreements and governance structures
• Frameworks for choosing the right location and scaling operations
• Tactics for standardizing high-impact processes and embedding automation
• Critical technology investments: AI, Gen AI, RPA, analytics, and IDP Proven methods for workforce development, talent retention, and cross-functional collaboration

This is not just a setup guide—it’s a roadmap for building an agile, tech-enabled, and value-driving GCC that’s ready for the future. Ready to lead the next wave of GBS transformation?

Did you know that a leading Tech MNC - GBS Center in India managed to resolve 70% of employee queries without agent escalation with GenAI chatbot deployed to handle HR policy, leave and payroll queires? Let's take a moment to think about AI and GenAI and how it has disrupted/empowered our workflows.  

In this presentation by Rajeev Mall, Vice President, Global Business Services Mondelēz International, he explains: 

• The environment: In 2023, we discovered GenAI and we are now deploying  
• The action: What should I do now and here - Recognise the risk, Engage stakeholders early, Follow responsible AI principles

Download this presentation on 'Embracing AI and GAI for Innovation & Transformation' for full insights.

Thomson Reuters commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential ROI that enterprises may realise by deploying our disclosure management software.

Download your complimentary copy of the study and see how ONESOURCE Statutory Reporting enabled quantifiable efficiency gains, cost savings and more.

2021 has been a year of major change in the Shared Services space as the 2020 pandemic created urgency for Shared Services Centres (SSCs) to move towards virtual and remote operations. Hear from our top Shared Services leaders on their biggest challenges, shifting priorities since the pandemic, and how did they overcome obstacles to scale and transform their SSCs amid crisis.