It’s that time of year! We are proud to present the SSON leading market report for Asia. This report outlines priorities, highlights trends and provides an invaluable guide to the current state of the shared services market.
Every year, SSON’s Shared Services market survey highlights enormous progression in the service delivery model’s evolution. More specifically, we have seen a clear shift away from transactional, human-based work towards data-driven, knowledge-based activity – enabled by automation. But at the same time, humans are still very much needed. They are just going to do different work.
To discover more about the state of the industry and where we are headed next, download your exclusive copy today.
This Visual Analytics Workbook (VAW) will cover significant trends in Asia-Pacific’s Shared Services & Outsourcing Industry. It will:
- Begin with a landscape of Shared Services
- Introduce ‘agile’ as a project management methodology for Global Business Services (GBS)
- Feature insights from Shared Services professionals about how Asia can maintain its competitive edge
- Dive into the scope of Centres of Excellence (COEs) and the challenges in building a COE
- Cover challenges faced by outsourcing providers
- Share benchmarks on attrition and finance & accounting (F&A) from SSON Analytics’ global benchmarking study
Take a look at the VAW and navigate your way through the report.
“Asian countries have successfully built significant competencies and careers in Shared Services, while other geographies are lagging” - Rodney Bergman, Celestica
Despite RPA taking over the kind of transactional work that in the past had moved to Asia for labour arbitrage; despite increasingly globalised SSO models supposedly making location “irrelevant”; and despite growth markets in Asia showing some hesitation … Asia remains not just significant for Shared Services but continues to differentiate itself by its competitive advantage and unique value-add.
This is why we decided to explore strategies to differentiate Asia’a position as a global shared services hub. We focus on areas such as driving digital labour, the growth market, knowledge and expertise and the role of GBS.
The digital transformation of shared services is being driven by the three foundational elements important to any improvement initiative: people, process and technology.
Today, these elements are being redefined for the digital ecosystem.
In this content we explore how people, process and technology are being redefined for the modern shared service centre and how they will drive value creation in the industry.