It’s that time of year! We are proud to present the SSON leading market report for Asia. This report outlines priorities, highlights trends and provides an invaluable guide to the current state of the shared services market.

Every year, SSON’s Shared Services market survey highlights enormous progression in the service delivery model’s evolution. More specifically, we have seen a clear shift away from transactional, human-based work towards data-driven, knowledge-based activity – enabled by automation.  But at the same time, humans are still very much needed. They are just going to do different work.

To discover more about the state of the industry and where we are headed next, download your exclusive copy today.

This Visual Analytics Workbook (VAW) will cover significant trends in Asia-Pacific’s Shared Services & Outsourcing Industry. It will:

• Begin with a landscape of Shared Services 
• Introduce ‘agile’ as a project management methodology for Global Business Services (GBS)
• Feature insights from Shared Services professionals about how Asia can maintain its competitive edge
• Dive into the scope of Centres of Excellence (COEs) and the challenges in building a COE
• Cover challenges faced by outsourcing providers
• Share benchmarks on attrition and finance & accounting (F&A) from SSON Analytics’ global benchmarking study

Take a look at the VAW and navigate your way through the report. 

“Asian countries have successfully built significant competencies and careers in Shared Services, while other geographies are lagging” - Rodney Bergman, Celestica

Despite RPA taking over the kind of transactional work that in the past had moved to Asia for labour arbitrage; despite increasingly globalised SSO models supposedly making location “irrelevant”; and despite growth markets in Asia showing some hesitation … Asia remains not just significant for Shared Services but continues to differentiate itself by its competitive advantage and unique value-add.

This is why we decided to explore strategies to differentiate Asia’a position as a global shared services hub. We focus on areas such as driving digital labour, the growth market, knowledge and expertise and the role of GBS.

The digital transformation of shared services is being driven by the three foundational elements important to any improvement initiative: people, process and technology.

Today, these elements are being redefined for the digital ecosystem.

In this content we explore how people, process and technology are being redefined for the modern shared service centre and how they will drive value creation in the industry. 

The shared services market is being transformed by a growing emphasis on centres of expertise (COEs), which is indicative of a continuous industry commitment to improving productivity and efficiency.

This is particularly evident in the finance expertise, RPA and intelligent automation, and IT support sectors in Asia, where data analytics or management, HR expertise, and automation audit and controls make up the bulk of the focus for COEs.

Nevertheless, industry players must be keenly aware of the key differences between shared services and COEs. To dig deeper into this aspect of the business, we speak with Siddhartha Banerjee, who currently spearheads the UI-UX COE at Vodafone Shared Services in India.

In this report, Banerjee elaborates on these differences, and how they can be used such that shared services and COEs can complement each other for improved outcomes in productivity and efficiency.

Download our report to get the full story!

As global enterprises continue to jump on the digitisation bandwagon for fear of being left behind, farsighted Shared Services leaders have committed to reinventing themselves as digital hubs.

SSON’s annual survey of SSO/GBS practitioners confirms that the digital economy is leading the charge. Whether defined by process excellence, human capital management or data/technology capabilities, the business landscape across APAC is being redefined to support the ambitions, indeed imperatives, of the modern enterprise.

Download your copy of the APAC Market Report 2020 to explore the trends and successes of the APAC shared services landscape.

With the onset of the COVID-19 epidemic in the early months of 2020, China became the first country to embark on the largest work-from-home (WFH) experiment ever conducted. As China’s workforce begins to return to offices, lessons from some of its leading companies and their respective SSCs will help to illustrate how — with the right structure, culture, processes, and technology—working remotely can boost productivity and morale, bringing together all the elements to enable a new way of working that will make centres fit for the future.

 In this report In this report, we looked at how COVID-19 has shaped the shared services operating model, and how it has affected the workplace.