The ABCs of Digital Transformation Tools — Exclusive SSOW Asia 2025 Resource

Discover the essential tools powering Asia’s leading shared services transformations.

As Shared Services and GBS leaders face increasing pressure to scale operations, automate intelligently, and integrate AI capabilities, this fact sheet provides the foundational knowledge you need to lead with impact.

What’s Inside: This practical, research-backed guide breaks down the digital solutions shaping future-ready GBS and shared services operations.

You’ll get:

• A breakdown of 10+ essential digital tools: RPA, Process Mining, Gen AI, BPM Suites, Low-Code, No-Code, Machine Learning, and more
• Pros and cons of each technology to help you assess implementation fit
• Real use cases showing how leading enterprises are applying these tools to increase productivity, agility, and ROI
• Transformation levers for finance, HR, operations, and enterprise-wide digitization

Whether you're building a digital roadmap, evaluating new tech, or scaling your automation journey—this is your go-to cheat sheet.

DOWNLOAD THE GUIDE NOW Start transforming with clarity, confidence, and a toolkit built for results.

Your Step-by-Step Handbook for Building a Modern GCC

Learn how to launch, scale, and future-proof your Global Capability Centre.

Whether you're designing a new shared services center or modernizing an existing one, this comprehensive handbook distills industry best practices and executive insights from leaders at Citi, Philips, Holcim, Iron Mountain, and more.

What You'll Learn:

• Strategic steps for aligning your GCC with enterprise goals How to define service level agreements and governance structures
• Frameworks for choosing the right location and scaling operations
• Tactics for standardizing high-impact processes and embedding automation
• Critical technology investments: AI, Gen AI, RPA, analytics, and IDP Proven methods for workforce development, talent retention, and cross-functional collaboration

This is not just a setup guide—it’s a roadmap for building an agile, tech-enabled, and value-driving GCC that’s ready for the future. Ready to lead the next wave of GBS transformation?

 DOWNLOAD THE HANDBOOK NOW

Asia’s GBS Transformation: Data-Powered Insights from SSON Analytics

Explore the Future of Shared Services in Asia

• 90% of Asia-based organizations have committed to the Global Business Services (GBS) model—are you keeping pace?
• Access the latest interactive report to discover:
• How 64% are moving towards digitized GBS models
• What makes the Top 5 high-performing GBS stand out
• Key benchmarks on maturity, automation, and digital skills
• Strategic priorities driving the shift from cost to value creation
• How recruitment and workforce models are evolving in Asia

This report is based on exclusive data from Asia’s shared services leaders, curated by SSON Research & Analytics, and published in April 2025.

View the interactive report now to benchmark your progress and unlock new opportunities for transformation.

We've surveyed over 200 Shared Services and GBS leaders from the region to find out their vision and priorities for the future of their GBS centres. Download the report to find out where your centre stand amongst your industry peers.

Did you know that a leading Tech MNC - GBS Center in India managed to resolve 70% of employee queries without agent escalation with GenAI chatbot deployed to handle HR policy, leave and payroll queires? Let's take a moment to think about AI and GenAI and how it has disrupted/empowered our workflows.  

In this presentation by Rajeev Mall, Vice President, Global Business Services Mondelēz International, he explains: 

• The environment: In 2023, we discovered GenAI and we are now deploying  
• The action: What should I do now and here - Recognise the risk, Engage stakeholders early, Follow responsible AI principles

Download this presentation on 'Embracing AI and GAI for Innovation & Transformation' for full insights.

Audience Insights: Attendee demographics, interests, and testimonials.

Access to Networking Outcomes: Insights into networking sessions and interactions.

Access Key Takeaways from the Conference: Review essential insights shared by industry leaders during the conference.

Benchmark Against Peers: The report includes industry standards benchmarking data.

Identify Learning Opportunities: Speakers, topics, and themes discussed at the conference.

Stay Updated on Industry Trends: The post-show report summarizes discussions on emerging trends such as generative AI and customer experience transformation, keeping participants informed about critical developments in their field.

SSCs in Asia are actively embracing digital transformation. While the pace varies, automation and data analytics are becoming key drivers for efficiency and innovation. Download this infographics piece to find out where you are as compared to your peers on this digital transformation journey.

Find out who will be attending SSOW Asia 2024 - including the companies and job titles. Download the list to see the full overview.

Thomson Reuters commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential ROI that enterprises may realise by deploying our disclosure management software.

Download your complimentary copy of the study and see how ONESOURCE Statutory Reporting enabled quantifiable efficiency gains, cost savings and more.

According to data collected in SSON’s State of the Shared Services and Outsourcing Industry Survey in 2024, the shared services industry is incredibly developed in Asia. For example, the vast majority of Asia-based respondents described their organization as multifunctional and multi-country (60.75%). In contrast, less than 4% labelled their organization as single country and single function. This situates the majority of Asian shared service organizations (SSO) and Global Business Services (GBS) as very influential within the industry, as they have a generally large outreach.

Download the report for full insights into the Challenges, Geographical Trends, Talent, Techonological Priorities in Asia's Shared Services industry. Plus, exclusive interview with Mahesh Balaji, Head of Innovation, Adidas GBS.

2021 has been a year of major change in the Shared Services space as the 2020 pandemic created urgency for Shared Services Centres (SSCs) to move towards virtual and remote operations. Hear from our top Shared Services leaders on their biggest challenges, shifting priorities since the pandemic, and how did they overcome obstacles to scale and transform their SSCs amid crisis.