Explore the Full Speaker Line-Up and Agenda for SSOW Asia 2025

The Shared Services and Outsourcing Week (SSOW) Asia is where leaders from finance, HR, operations, IT, and GBS transformation come together to shape the future of shared services across the region. The 2025 agenda is now available for download—giving you early access to:

• Insights from 50+ confirmed speakers including Adani Group, PETRONAS, Kimberly-Clark, Siemens, Google, and Sanofi
• Practical case studies on AI, Gen AI, process automation, and end-to-end GBS transformation
• Interactive sessions covering Finance, HR, Process Excellence, Digital, and Talent Strategy
• New formats like the Innovate-a-Thon and exclusive site visits to Singapore’s leading SSCs

SSOW Asia is built for professionals driving enterprise transformation and looking to benchmark their strategy against the most admired shared services in the region.

Download the agenda now to see why over 70% of our audience are senior decision-makers—and why you need to be in the room.

Explore Asia’s GBS Priorities in 2025

Download: The State of Shared Services in Asia – 2025 Outlook

The Shared Services landscape in Asia is undergoing a fundamental shift. From digitization and AI to enterprise value creation and workforce transformation, GBS leaders are stepping beyond transactional execution—and becoming business enablers.

This exclusive market report, powered by SSON Research & Analytics, gives you a data-backed look at where Asia’s top-performing shared services are heading next.

Inside the Report:

• GBS Operating Models Understand why 90% of organizations in Asia are aligned with the GBS model—and how they’re balancing captive centers, hybrid delivery, and global capability centers (GCCs).
• Digital Maturity & Automation Trends Get the latest benchmarks on AI and automation adoption—42% are scaling intelligent automation, and the region’s strongest performers lead with workflow tools, RPA, and analytics.
• From Cost to Value Over 50% of GBS teams now define success by agility and business support, not just efficiency. Discover how analytics maturity (predictive vs. descriptive) is transforming decision-making.
• Talent & Workforce Priorities Find out why learning & development is now a core differentiator—and which digital skills (automation, data analytics, GenAI) are most in demand in the region.

Why Download?

• Benchmark your current shared services maturity
• Understand where your peers are investing in tech and talent
• Prepare for high-value conversations at SSOW Asia 2025
• Align your roadmap with real market priorities
  

Download the Report Now: Stay ahead of the curve with actionable insights from 200+ GBS leaders across Asia.

The ABCs of Digital Transformation Tools — Exclusive SSOW Asia 2025 Resource

Discover the essential tools powering Asia’s leading shared services transformations.

As Shared Services and GBS leaders face increasing pressure to scale operations, automate intelligently, and integrate AI capabilities, this fact sheet provides the foundational knowledge you need to lead with impact.

What’s Inside: This practical, research-backed guide breaks down the digital solutions shaping future-ready GBS and shared services operations.

You’ll get:

• A breakdown of 10+ essential digital tools: RPA, Process Mining, Gen AI, BPM Suites, Low-Code, No-Code, Machine Learning, and more
• Pros and cons of each technology to help you assess implementation fit
• Real use cases showing how leading enterprises are applying these tools to increase productivity, agility, and ROI
• Transformation levers for finance, HR, operations, and enterprise-wide digitization

Whether you're building a digital roadmap, evaluating new tech, or scaling your automation journey—this is your go-to cheat sheet.

DOWNLOAD THE GUIDE NOW Start transforming with clarity, confidence, and a toolkit built for results.

Your Step-by-Step Handbook for Building a Modern GCC

Learn how to launch, scale, and future-proof your Global Capability Centre.

Whether you're designing a new shared services center or modernizing an existing one, this comprehensive handbook distills industry best practices and executive insights from leaders at Citi, Philips, Holcim, Iron Mountain, and more.

What You'll Learn:

• Strategic steps for aligning your GCC with enterprise goals How to define service level agreements and governance structures
• Frameworks for choosing the right location and scaling operations
• Tactics for standardizing high-impact processes and embedding automation
• Critical technology investments: AI, Gen AI, RPA, analytics, and IDP Proven methods for workforce development, talent retention, and cross-functional collaboration

This is not just a setup guide—it’s a roadmap for building an agile, tech-enabled, and value-driving GCC that’s ready for the future. Ready to lead the next wave of GBS transformation?

 DOWNLOAD THE HANDBOOK NOW

Asia’s GBS Transformation: Data-Powered Insights from SSON Analytics

Explore the Future of Shared Services in Asia

• 90% of Asia-based organizations have committed to the Global Business Services (GBS) model—are you keeping pace?
• Access the latest interactive report to discover:
• How 64% are moving towards digitized GBS models
• What makes the Top 5 high-performing GBS stand out
• Key benchmarks on maturity, automation, and digital skills
• Strategic priorities driving the shift from cost to value creation
• How recruitment and workforce models are evolving in Asia

This report is based on exclusive data from Asia’s shared services leaders, curated by SSON Research & Analytics, and published in April 2025.

View the interactive report now to benchmark your progress and unlock new opportunities for transformation.

We've surveyed over 200 Shared Services and GBS leaders from the region to find out their vision and priorities for the future of their GBS centres. Download the report to find out where your centre stand amongst your industry peers.

Did you know that a leading Tech MNC - GBS Center in India managed to resolve 70% of employee queries without agent escalation with GenAI chatbot deployed to handle HR policy, leave and payroll queires? Let's take a moment to think about AI and GenAI and how it has disrupted/empowered our workflows.  

In this presentation by Rajeev Mall, Vice President, Global Business Services Mondelēz International, he explains: 

• The environment: In 2023, we discovered GenAI and we are now deploying  
• The action: What should I do now and here - Recognise the risk, Engage stakeholders early, Follow responsible AI principles

Download this presentation on 'Embracing AI and GAI for Innovation & Transformation' for full insights.

Audience Insights: Attendee demographics, interests, and testimonials.

Access to Networking Outcomes: Insights into networking sessions and interactions.

Access Key Takeaways from the Conference: Review essential insights shared by industry leaders during the conference.

Benchmark Against Peers: The report includes industry standards benchmarking data.

Identify Learning Opportunities: Speakers, topics, and themes discussed at the conference.

Stay Updated on Industry Trends: The post-show report summarizes discussions on emerging trends such as generative AI and customer experience transformation, keeping participants informed about critical developments in their field.

SSCs in Asia are actively embracing digital transformation. While the pace varies, automation and data analytics are becoming key drivers for efficiency and innovation. Download this infographics piece to find out where you are as compared to your peers on this digital transformation journey.

Find out who will be attending SSOW Asia 2024 - including the companies and job titles. Download the list to see the full overview.

Thomson Reuters commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential ROI that enterprises may realise by deploying our disclosure management software.

Download your complimentary copy of the study and see how ONESOURCE Statutory Reporting enabled quantifiable efficiency gains, cost savings and more.

According to data collected in SSON’s State of the Shared Services and Outsourcing Industry Survey in 2024, the shared services industry is incredibly developed in Asia. For example, the vast majority of Asia-based respondents described their organization as multifunctional and multi-country (60.75%). In contrast, less than 4% labelled their organization as single country and single function. This situates the majority of Asian shared service organizations (SSO) and Global Business Services (GBS) as very influential within the industry, as they have a generally large outreach.

Download the report for full insights into the Challenges, Geographical Trends, Talent, Techonological Priorities in Asia's Shared Services industry. Plus, exclusive interview with Mahesh Balaji, Head of Innovation, Adidas GBS.

2021 has been a year of major change in the Shared Services space as the 2020 pandemic created urgency for Shared Services Centres (SSCs) to move towards virtual and remote operations. Hear from our top Shared Services leaders on their biggest challenges, shifting priorities since the pandemic, and how did they overcome obstacles to scale and transform their SSCs amid crisis.