What GCC Leaders Are Planning — And Where Your Solution Fits In

Download the Handbook to Setting Up a Modern Global Capability Centre (GCC)

Understand your buyers. Shape your pitch. Align your solution with their strategy. This exclusive resource from SSON gives solution providers and sponsors unique visibility into what Shared Services and GBS leaders are prioritizing as they set up next-gen GCCs across Asia.

Why This Matters to You:

• Get inside the setup strategy of your future clients—from Citi, Iron Mountain, Holcim, and Philips
• Understand where GCCs are investing in AI, GenAI, automation, analytics, and digital platforms
• Learn the pain points and transformation milestones around location strategy, SLAs, talent, and compliance
• Discover what’s driving the shift from transactional delivery to value creation
• Align your solution to the exact processes and technologies they are mapping today
• This is your go-to guide to sharpen your sales conversations, tailor your campaigns, and meet your prospects where they are in their transformation journey.

DOWNLOAD THE HANDBOOK NOW And see where your solution fits into Asia’s modern GBS landscape.

Explore Asia’s GBS Priorities in 2025

Download: The State of Shared Services in Asia – 2025 Outlook

The Shared Services landscape in Asia is undergoing a fundamental shift. From digitization and AI to enterprise value creation and workforce transformation, GBS leaders are stepping beyond transactional execution—and becoming business enablers.

This exclusive market report, powered by SSON Research & Analytics, gives you a data-backed look at where Asia’s top-performing shared services are heading next.

Inside the Report:

• GBS Operating Models Understand why 90% of organizations in Asia are aligned with the GBS model—and how they’re balancing captive centers, hybrid delivery, and global capability centers (GCCs).
• Digital Maturity & Automation Trends Get the latest benchmarks on AI and automation adoption—42% are scaling intelligent automation, and the region’s strongest performers lead with workflow tools, RPA, and analytics.
• From Cost to Value Over 50% of GBS teams now define success by agility and business support, not just efficiency. Discover how analytics maturity (predictive vs. descriptive) is transforming decision-making.
• Talent & Workforce Priorities Find out why learning & development is now a core differentiator—and which digital skills (automation, data analytics, GenAI) are most in demand in the region.

Why Download?

• Benchmark your current shared services maturity
• Understand where your peers are investing in tech and talent
• Prepare for high-value conversations at SSOW Asia 2025
• Align your roadmap with real market priorities
  

Download the Report Now: Stay ahead of the curve with actionable insights from 200+ GBS leaders across Asia.

Explore Asia’s GBS Priorities in 2025

Download: The State of Shared Services in Asia – 2025 Outlook

The Shared Services landscape in Asia is undergoing a fundamental shift. From digitization and AI to enterprise value creation and workforce transformation, GBS leaders are stepping beyond transactional execution—and becoming business enablers.

This exclusive market report, powered by SSON Research & Analytics, gives you a data-backed look at where Asia’s top-performing shared services are heading next.

Inside the Report:

• GBS Operating Models Understand why 90% of organizations in Asia are aligned with the GBS model—and how they’re balancing captive centers, hybrid delivery, and global capability centers (GCCs).
• Digital Maturity & Automation Trends Get the latest benchmarks on AI and automation adoption—42% are scaling intelligent automation, and the region’s strongest performers lead with workflow tools, RPA, and analytics.
• From Cost to Value Over 50% of GBS teams now define success by agility and business support, not just efficiency. Discover how analytics maturity (predictive vs. descriptive) is transforming decision-making.
• Talent & Workforce Priorities Find out why learning & development is now a core differentiator—and which digital skills (automation, data analytics, GenAI) are most in demand in the region.

Why Download?

• Benchmark your current shared services maturity
• Understand where your peers are investing in tech and talent
• Prepare for high-value conversations at SSOW Asia 2025
• Align your roadmap with real market priorities
  

Download the Report Now: Stay ahead of the curve with actionable insights from 200+ GBS leaders across Asia.

Discover Asia’s Shared Services Trailblazers

Check out the 2025 SSON Impact Awards Asia Shortlist

Each year, the SSON Impact Awards Asia shines a spotlight on the shared services and GBS teams that are redefining excellence—across transformation, innovation, talent, automation, and customer centricity.

The 2025 shortlist is now LIVE. Inside this exclusive release, discover:

• The organisations leading Asia’s GBS evolution
• Shortlisted entries across 11 competitive categories, from Finance Transformation to Talent Management
• Benchmark-worthy case studies from regional and global players 
  

Download the 2025 Sponsorship Guide to see the available opportunities for you to tap into Asia.

Industry Leadership: SSOW Asia is the premier platform for Shared Services and Outsourcing leaders to network and collaborate.

Target Audience: 86% of the audience are end-users, ensuring direct access to decision-makers.

Exclusive Insights: Gain valuable insights into audience investment priorities and challenges.

Integrated Marketing Opportunities: Optimize marketing efforts through tailored campaigns addressing various business needs.

Thought Leadership: Showcase expertise through panel discussions and presentations, positioning sponsors as industry leaders.

Diverse Sponsorship Packages: Choose from a variety of sponsorship options to meet specific business objectives, including brand awareness and lead generation.

The 27th Shared Services & Outsourcing Week Asia 2024 held from 15-18 October 2024 concluded on a successful note. We had 40 of Asia’s movers and shakers from the industry come together to share their perspectives and insights across the 4-day event. Our solution providers had the opportunity to engage and interact with all our 200+ GBS and Shared Services regional leaders through our speed networking sessions.

In addition, The SSON Impact Awards Asia 2024 held on 16 October 2024 was a night of celebrations as we witnessed the wins of Asia’s most inspiring and promising shared services and GBS centres who took home awards for 11 different categories including finance transformation, HR transformation, automation, DE&I, and more.

Read on to find out how you can be a part of this year's event!

Explore the Full Speaker Line-Up and Agenda for SSOW Asia 2025

The Shared Services and Outsourcing Week (SSOW) Asia is where leaders from finance, HR, operations, IT, and GBS transformation come together to shape the future of shared services across the region. The 2025 agenda is now available for download—giving you early access to:

• Insights from 50+ confirmed speakers including Adani Group, PETRONAS, Kimberly-Clark, Siemens, Google, and Sanofi
• Practical case studies on AI, Gen AI, process automation, and end-to-end GBS transformation
• Interactive sessions covering Finance, HR, Process Excellence, Digital, and Talent Strategy
• New formats like the Innovate-a-Thon and exclusive site visits to Singapore’s leading SSCs

SSOW Asia is built for professionals driving enterprise transformation and looking to benchmark their strategy against the most admired shared services in the region.

Download the agenda now to see why over 70% of our audience are senior decision-makers—and why you need to be in the room.

The Shared Services & Outsourcing Impact Awards is Asia's premier recognition platform for exceptional achievements in the Shared Services & Outsourcing industry. Join us in celebrating the brightest minds and groundbreaking innovations that are driving the future of SSO. Discover the 11 Award Categories this year, including 2 new categories: Service Provider of the Year and Technology of the Year.
Be part of this prestigious event and get the opportunity to meet and engage with the top GBS and Shared Services teams from the region!

Asia’s GBS Transformation: Data-Powered Insights from SSON Analytics

Explore the Future of Shared Services in Asia

• 90% of Asia-based organizations have committed to the Global Business Services (GBS) model—are you keeping pace?
• Access the latest interactive report to discover:
• How 64% are moving towards digitized GBS models
• What makes the Top 5 high-performing GBS stand out
• Key benchmarks on maturity, automation, and digital skills
• Strategic priorities driving the shift from cost to value creation
• How recruitment and workforce models are evolving in Asia

This report is based on exclusive data from Asia’s shared services leaders, curated by SSON Research & Analytics, and published in April 2025.

View the interactive report now to benchmark your progress and unlock new opportunities for transformation.

Global Business Services (GBS) deals with various functions that support a company's core operations. By turning data into dollars, GBS can significantly improve a company's bottom line in many ways. Read all about Kimberly Clark's case study on how they turn 'Data to Dollar', learn all about:
-Their successful framework to use convert data to useful insights
-Their achieved results
-Key lessons from this journey

Find out who will be attending SSOW Asia 2024 - including the companies and job titles. Download the list to see the full overview.

SSCs in Asia are actively embracing digital transformation. While the pace varies, automation and data analytics are becoming key drivers for efficiency and innovation. Download this infographics piece on how your company can tap onto these opportunities in the Shared Services industry in Asia.

Our judges have evaluated all your entries and have shortlisted these organisations for this year's Awards. Are you ready to find out?