WATCH: Making GBS the Driver for Enterprise-wide Digital Transformation

During SSOW Europe, Vincent Lacour, GBS - Director & Global Process Lead, Digital Transformation for Lexmark, lead a session on his organization's digital transformation journey. The following are some takeaways from that session, but if you want to see the full thing click on the video above.

Data Analytics

One of the key pillars of Lexmark GBS's digital transformation strategy is data analytics. By using data analytics, Lexmark GBS is able to gain insights into its operations that can help it to improve efficiency, effectiveness, and customer satisfaction. For example, data analytics can be used to identify areas where costs can be reduced, or to improve the customer experience.

Hyperautomation

Another key pillar of Lexmark GBS's digital transformation strategy is hyperautomation. Hyperautomation is the use of automation to automate as many tasks as possible, both manual and cognitive. By automating tasks, Lexmark GBS is able to free up employees to focus on more value-added work.

Digital Twin

A digital twin is a virtual representation of a physical object or system. Lexmark GBS is using digital twins to create virtual representations of its processes. These digital twins can be used to simulate different scenarios, which can help Lexmark GBS to improve its processes and identify potential problems before they occur.

User Experience

Lexmark GBS is also focused on improving the user experience of its digital products and services. By making its products and services more user-friendly, Lexmark GBS is able to improve customer satisfaction and make it easier for employees to use the tools they need to do their jobs.

Employee Digital Upskilling

Finally, Lexmark GBS is committed to upskilling its employees in digital skills. By upskilling its employees, Lexmark GBS is able to ensure that its workforce has the skills they need to succeed in the digital age.