2024 SSON Analytics Report - Australia Trends: Expansion Through Capabilities, Technology and Talent

As transactions become more streamlined, technology provides transparency, and most solutions offer some kind of analytics, shared services are refocusing on transforming how work gets done: setting their sights on optimization opportunities through both process improvement and workforce optimization. These charts highlight the trends impacting Australian shared services in 2024, and provide valuable insights on strategic priorities for the year ahead.



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