Typically, Shared Services Center (SSCs) automation initiatives have been undertaken to reduce costs and improve efficiency.
Using Open Orbit’s Expertise Automation platform – HSBC users were able
to complete analysis of their back- office operations.
completed in 75% less time (4 weeks instead of the
– 4 months). Users guided by Open Orbit’s algorithm
were able to suggest a few pivotal changes to IT systems
staff training that resulted in HSBC doubling mortgage processing capacity.
For more details you can download the full case study.