Ahead of the 22nd Australasian
Shared Services and Outsourcing Week 2019 we explore the strategies harnessed
by two Australian universities – the University of Southern Queensland, and
Western Sydney University – that helped them transform their shared services
and allowed them to drive cost
savings and operational efficiency.
Ahead of Shared Services and Outsourcing
Week 2019 we chat to Adrian Iaiza, Robotic Process Automation and Operational
Excellence Lead at insurers, TAL Australia. Adrian explores the opportunities
and challenges of prototyping, implementing and deploying robotic process
automation within your shared service operations.