Case Studies & Articles

Deploying and Maturing Shared Services in Higher Education: Driving cost savings and operational efficiency

Deploying and Maturing Shared Services in Higher Education: Driving cost savings and operational efficiency

Ahead of the 22nd Australasian Shared Services and Outsourcing Week 2019 we explore the strategies harnessed by two Australian universities – the University of Southern Queensland, and Western Sydney University – that helped them transform their shared services and allowed them to drive cost savings and operational efficiency

Effective Automation Deployment: How to plan for automation hurdles in order to scale successfully

Effective Automation Deployment: How to plan for automation hurdles in order to scale successfully

Ahead of Shared Services and Outsourcing Week 2019 we chat to Adrian Iaiza, Robotic Process Automation and Operational Excellence Lead at insurers, TAL Australia. Adrian explores the opportunities and challenges of prototyping, implementing and deploying robotic process automation within your shared service operations.