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Case Studies

Improving Performance through Automation: R2R Insights for Shared Services

Improving Performance through Automation: R2R Insights for Shared Services

Typically, Shared Services Center (SSCs) automation initiatives have been undertaken to reduce costs and improve efficiency.

Doubling HSBC Australia’s mortgage process capacity, with 75% reduction of time spent on analysis

Doubling HSBC Australia’s mortgage process capacity, with 75% reduction of time spent on analysis

Using Open Orbit’s Expertise Automation platform – HSBC users were able to complete analysis of their back- office operations. This was completed in 75% less time (4 weeks instead of the usual 3 – 4 months). Users guided by Open Orbit’s algorithm were able to suggest a few pivotal changes to IT systems and to staff training that resulted in HSBC doubling mortgage processing capacity.

For more details you can download the full case study.