European Market Report 2020: State of Shared Services

European Market Report 2020: State of Shared Services

This report is produced as a result of SSON’s annual survey and highlights the current status and strategies of European-based shared service delivery centers.

Over the past two decades that we have been covering the global Shared Services market, we have seen extraordinary shifts in the underlying model - view the report to find out what these are.

The report focuses on:

  • The top services provided by Shared Services Centres
  • How enterprises benefit from Shared Services Centres
  • Their plans to expand services and what they are leveraging
  • The impact of IA and BPO on growth and performance
  • The year of IA and Data: opportunities for solution providers
  • Challenges deploying and scaling the services of the future

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