This report is produced as a result of SSON’s annual survey and highlights the current status and strategies of European-based shared service delivery centers.

Over the past two decades that we have been covering the global Shared Services market, we have seen extraordinary shifts in the underlying model - view the report to find out what these are.

The report focuses on:

• The top services provided by Shared Services Centres
• How enterprises benefit from Shared Services Centres
• Their plans to expand services and what they are leveraging
• The impact of IA and BPO on growth and performance
• The year of IA and Data: opportunities for solution providers
• Challenges deploying and scaling the services of the future