Automation can take many forms, from RPA and workflow technology to self-service systems and Artificial Intelligence. Many companies have begun exploring how they can ensure lean process improvement through automation of mundane tasks, both signaling efficiencies for the business and improvements to employee experience. Some have gone beyond this however and are looking at how data and analytics can be used to drive insights back into the business in transition from a transactional service provider to an integral partner to business intelligence. This award category is focused on the automation strategy being pursued, the initiatives underway or completed and the results seen so far.

SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.