State of the Shared Services and Outsourcing Industry Report 2021

By the time you read this, it will have been a year since the first inklings of disruption made themselves felt in Wuhan, China, where a number of SSOs are based. I don’t need to remind you what happened then.

Organisations have learned that they don’t need to invest in expensive real estate, that travel can be curtailed, that they can recruit from outside their immediate commuting range, and that virtual teams work well (given enabling technologies and enough personal touch points). Indeed, the reality of digital transformation has escalated as both virtual and digital have come to define resilient operations.

Despite this, the basics of shared services remain. And in this respect, although 2020 has wrought changes, work is simply being redesigned or rethought given both limitations and opportunities. 

Every year, SSON’s Shared Services market highlights enormous progression in the service delivery model’s evolution. More specifically for this year, SSON is choosing a more strategic phrase to define the moment: “Staying Ahead.”

Discover more about the state of the industry and where we are headed next, download your exclusive copy today.


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