Typically, Shared Services Center (SSCs) automation initiatives have been undertaken to reduce costs and improve efficiency.

This whitepaper explores how analytics, robotics, next-gen cloud computing, cybersecurity, and evolving budget tools will shape tomorrow’s organizations

Procurement and finance departments can reduce wasteful spending and improve processes if they both use a single purchase-to-pay (P2P)\ solution. The challenges in both procurement and finance are similar, and they work with the same supplier base, but in many instances disparate systems prevent them from collaborating effectively.

With vast amounts of data flowing through the procurement and finance departments every day, procure-to-pay (P2P) professionals are in a unique position to deliver critical information to the enterprise, if only they can unlock, aggregate, organize and analyze the data.

Every year, SSON’s survey highlights enormous progression in Shared Services’ evolution. The past couple of years have shown a clear move away from transactional, human-based work towards data-driven, knowledge-based activity – enabled by automation.

 Yet, and despite the anxiety unleashed by automation, this has not translated to obvious job losses. Instead, Shared Services Organisations are developing new competencies and taking on growth without adding headcount, frequently by leveraging new Centres of Expertise or Excellence (more than 2/3 of ANZ SSCs now leverage COEs) and expanding into new services and geographies.

Download the full ANZ State of the Shared Services Industry Report to explore the 10 biggest trends transforming shared services.  

Using Open Orbit’s Expertise Automation platform – HSBC users were able to complete analysis of their back- office operations. This was completed in 75% less time (4 weeks instead of the usual 3 – 4 months). Users guided by Open Orbit’s algorithm were able to suggest a few pivotal changes to IT systems and to staff training that resulted in HSBC doubling mortgage processing capacity.

For more details you can download the full case study.