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15 - 18 June, 2020 | Melbourne, Victoria

Whitepapers & Reports

Improving Performance through Automation: R2R Insights for Shared Services

Improving Performance through Automation: R2R Insights for Shared Services

Typically, Shared Services Center (SSCs) automation initiatives have been undertaken to reduce costs and improve efficiency.

Five trends for CFOs to watch

Five trends for CFOs to watch

This whitepaper explores how analytics, robotics, next-gen cloud computing, cybersecurity, and evolving budget tools will shape tomorrow’s organizations

The Total Economic Impact™ Of Basware’s Purchase-To-Pay Cloud Solution

The Total Economic Impact™ Of Basware’s Purchase-To-Pay Cloud Solution

Procurement and finance departments can reduce wasteful spending and improve processes if they both use a single purchase-to-pay (P2P)\ solution. The challenges in both procurement and finance are similar, and they work with the same supplier base, but in many instances disparate systems prevent them from collaborating effectively.

5 Ways Embedded Procure-to-Pay Analytics Drives Business Performance

5 Ways Embedded Procure-to-Pay Analytics Drives Business Performance

With vast amounts of data flowing through the procurement and finance departments every day, procure-to-pay (P2P) professionals are in a unique position to deliver critical information to the enterprise, if only they can unlock, aggregate, organize and analyze the data.

State of the Shared Services Market Report 2019: Australia & New Zealand Edition

State of the Shared Services Market Report 2019: Australia & New Zealand Edition

Every year, SSON’s survey highlights enormous progression in Shared Services’ evolution. The past couple of years have shown a clear move away from transactional, human-based work towards data-driven, knowledge-based activity – enabled by automation.

 Yet, and despite the anxiety unleashed by automation, this has not translated to obvious job losses. Instead, Shared Services Organisations are developing new competencies and taking on growth without adding headcount, frequently by leveraging new Centres of Expertise or Excellence (more than 2/3 of ANZ SSCs now leverage COEs) and expanding into new services and geographies.

Download the full ANZ State of the Shared Services Industry Report to explore the 10 biggest trends transforming shared services.  


Doubling HSBC Australia’s mortgage process capacity, with 75% reduction of time spent on analysis

Doubling HSBC Australia’s mortgage process capacity, with 75% reduction of time spent on analysis

Using Open Orbit’s Expertise Automation platform – HSBC users were able to complete analysis of their back- office operations. This was completed in 75% less time (4 weeks instead of the usual 3 – 4 months). Users guided by Open Orbit’s algorithm were able to suggest a few pivotal changes to IT systems and to staff training that resulted in HSBC doubling mortgage processing capacity.

For more details you can download the full case study.

State of The Shared Services and Outsourcing Industry: Australia & New Zealand Market Report 2018

State of The Shared Services and Outsourcing Industry: Australia & New Zealand Market Report 2018

SSON’s annual APAC state-of-the-industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work.  
Ahead of the 21st Shared Services and Outsourcing Week Australia, this report provides insight to how these trends are playing out in Australia and New Zealand. We hope it will guide you to improved decisions as you move your operations forward.