SSOW ANZ 2026: The Next Frontier for Shared Services
12th – 13th May 2026
| InterContinental Double Bay, Sydney
Amanda Roser
General Manager of Corporate Services Guide Dogs Queensland
SSOW 2026 Day 2: Wednesday, 13 May 2026
2:00 PM Fireside Chat | Building Resilient GBS in Times of Disruption
Economic volatility, geopolitical instability, technology failures, and talent disruptions are hitting shared services with increasing frequency and severity—yet most organizations lack genuine resilience beyond basic continuity plans. This session explores how forward-thinking SSO and GBS leaders are building adaptive, anti-fragile operations capable of absorbing shocks, maintaining performance under pressure, and emerging stronger from inevitable disruptions.
Key Takeaways:
• Why traditional business continuity planning fails in today's multi-threat environment and what true resilience requires
• Operating model design principles that build flexibility, redundancy, and rapid recovery capabilities without sacrificing efficiency
• Technology and workforce strategies that enable shared services to pivot quickly during economic, operational, or talent crises
2:30 PM PANEL DISCUSSION | The Speed vs. Control Paradox: Can Shared Services Innovate Without Breaking Standardisation?
Shared services organisations are being pulled in opposite directions—business partners demand rapid customisation and experimentation while leadership expects cost efficiency through standardisation. This panel reveals how leading SSOs are creating dual-speed models that enable fast innovation tracks for strategic initiatives while maintaining disciplined, scalable operations for core transactional work.
Key Takeaways:
• How to segment your shared services portfolio into "fast lane" innovation and "steady lane" standardised operations
• Governance models that prevent multi-speed approaches from fragmenting your service delivery or creating silos
• Resource allocation strategies: staffing and funding innovation without compromising BAU efficiency
Check out the incredible speaker line-up to see who will be joining Amanda.
Download The Latest Agenda
