Chris Purdy

Vice President - Organisational Effectiveness & Strategy, Middle East, Africa, Asia Pacific Accor

Main Conference - SSOW ANZ - Day One - Tuesday 13th May 2025

4:10 PM Transformation for Shared Services Leaders Q&A

  • What are the most effective strategies for aligning shared services transformation initiatives with overall business objectives?
  • How can leaders successfully navigate resistance to change and foster a culture of innovation within their teams?
  • What technologies and digital tools are proving most impactful in driving efficiency and scalability in shared services operations?
  • What metrics and KPIs should leaders focus on to measure the success and sustainability of transformation efforts?
  • How can shared services leaders future-proof their operating models to remain agile and responsive to evolving market demands?

Main Conference - SSOW ANZ - Day Two - Wednesday 14th May 2025

10:10 AM Panel Discussion: Elevating Excellence – Process Improvement and Service Delivery Redefined

  • How can organisations identify high-impact areas for process improvement to drive efficiency and service quality?
  • What innovative approaches can leaders use to enhance service delivery and meet rising customer expectations?
  • How do you measure the success of process improvements and ensure their sustainability over time?

Check out the incredible speaker line-up to see who will be joining Chris.

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