Workshop Day: Tuesday, 11th June 2019
Tuesday, June 11th, 2019
3:30 PM Shared Services Planning and Launching: Bypassing Traditional Teething Issues With a Well-Defined Modern SSC Program
This workshop is specifically created for Shared Services that are launching and government Shared Service Centres
Often when establishing a shared service, or even if you are a few years in, there can be a lot of issues around defining the structure of a Shared Service to increase operational efficiency and reduce costs. However one important aspect of Shared Services that is increasingly coming to light is how you structure your operations to benefit your customer and stakeholders too! This workshop will examine some of the different operating models you can set your Shared Service up as. We will look at how the Australian Government Department of Finance took an iterative approach to building the whole of-government shared services program, with a 360 degree feedback model throughout implementation, where they took advice of their hubs and clients to build a more effective shared services.
- Understand different operating models and procedure and understand how you can create these with the customer in mind from the beginning
- Delivering a build, test, refine approach to creating shared services- which includes how to build flexibility and continuous improvement into your shared service from the start
- Understand what your reporting should look like to ensure you clearly understand the benefit you provide to your customer and where you might need to invest your time in changing the organisation