Clare McCann

General Manager Global Business Services, Treasury Wine Estates Global

Main Conference Day 1 - 16th June 2021

Wednesday, June 16th, 2021

10:15 AM TWE GBS Case Study: Maturing Governance Across Internal-Outsourced Environments To Standardise End-To-End Processes and Enable Continuous Improvement With Automation & Predictive Analytics

TWE Global undertook a shift from a regional shared service to a GBS support model for its business in 2019. To this end, the business needed to build out from scratch its operating model, processes and partnerships to create a fit for service capability that can thrive and improves value add to the business. In this session, Clare shares how she: 

  • Worked through a strong governance framework between internal and outsourced partners to create, end to end standardised processes
  • Leveraging the BPO partnership to identify continuous improvement opportunities
  • Created a strong win-win culture with her BPO partner towards shared visions and objectives
  • Created the ability for predictive analytics and automation to improve cost, productivity and quality outcomes


Check out the incredible speaker line-up to see who will be joining Clare.

Download The Latest Agenda