15 - 18 June, 2020 | Pullman Melbourne Albert Park, Melbourne, VIC

Clare McCann

Director, HR Operations CSL Behring

Conference Day Two: Thursday, 13th june 2019

Thursday, June 13th, 2019

9:50 AM From Cost Savings to Valuable Service: How CSL Hired and Onboarded over 10, 000 Employees and Grew the Business as a Result from Shared Services

CSL is an Australian legacy company, operating for over 100 years in 30 countries with over 17,000 employees world wide. Clare has been on a journey at CSL, implementing a Global Business Services model. She will tell the story of her maturing shared service, which has been constantly evolving and growing in end to end HR delivery.

  • Implementing systemisation, using her BPO background to streamline processes and then implement automation
  • Creating new opportunities for her people as they begin to own design, data quality and data analytics in the shared service
  • Delivering real value add and a customer centric approach to service through survey metrics

Check out the incredible speaker line-up to see who will be joining Clare.

Download The Latest Agenda