TWE Global undertook a shift from a regional shared service to a GBS support model for its business in 2019. To this end, the business needed to build out from scratch its operating model, processes and partnerships to create a fit for service capability that can thrive and improves value add to the business. In this session, Clare shares how she: 

• Worked through a strong governance framework between internal and outsourced partners to create, end to end standardised processes
• Leveraging the BPO partnership to identify continuous improvement opportunities
• Created a strong win-win culture with her BPO partner towards shared visions and objectives
• Created the ability for predictive analytics and automation to improve cost, productivity and quality outcomes