CSL is an Australian legacy company, operating for over 100 years in 30 countries with over 17,000 employees world wide. Clare has been on a journey at CSL, implementing a Global Business Services model. She will tell the story of her maturing shared service, which has been constantly evolving and growing in end to end HR delivery.
Implementing systemisation, using her BPO background to streamline processes and then implement automation
Creating new opportunities for her people as they begin to own design, data quality and data analytics in the shared service
Delivering real value add and a customer centric approach to service through survey metrics
Check out the incredible speaker line-up to see who will be joining Clare.