Treasury Wine Estates (TWE) is one of the world’s largest wine companies, listed on the Australian Securities Exchange. As an international organisation, TWE are working across 4 regions and have operations in 30 countries. They are committed to creating a high-performance culture, attracting and retaining the best talent and championing diversity to broaden collective knowledge and capabilities and connect more effectively with customers and communities.
Having built a GBS centre, they are currently working to standardize process optimization across the cultures they operate within, which can throw up multiple challenges. This site tour will give you the opportunity to meet with service heads within the GBS to understand how they work collaboratively to embed a standardized shared services centre on a global scale. They will share the challenges and successes so far and will guide you on the journey to embedding a strong, customer centric approach to service provision which excels shared services towards becoming an intelligent partner to the business.
The tour will include:
Tour of the GBS centre with function heads
Workshop style meeting post tour for in-depth discussion and networking
Break off huddle sessions held by area heads
Conference Day One: Wednesday, 23rd September 2020
Treasury Wine Estates are managing relationships with 60 customers, across 4 regions, with operations in 30 countries. In this session, the GBS lead will be joined by her service heads from HR, Finance and IT, to share how they work together to create a globally standardized shared services which is moving to become an intelligent partner to the business.
Negotiating a standardized approach to shared services on a global scale
- Focus on people, data insights and data-led ‘decisioning’
- Aligning to life events and returning to customer centricity
- Global optimization of processes and leap-frogging straight to AI
Learnings and challenges one year into the journey
Maturing partnerships and building intelligent services
Negotiating relationships across disparate cultures: change management for business and customer
Check out the incredible speaker line-up to see who will be joining Clare.