Conference Day One: Wednesday, 12th June 2019
Wednesday, June 12th, 2019
Getting to a Global Business Service (GBS) seems to be the Holy Grail- something that many organisations want to implement as they look to simplify costs and better manage shared services. In this session designed to help you identify if a GBS is the right option for you, David Burns, Telstra Global Business Services, shares the insights, benefits and challenges faced as Telstra implemented a Global Business Service model.
- Exploring the different operating models in the Global Business Service space
- Outlining and overcoming the challenges faced when implementing a GBS model
- Understanding the cost and benefits realised through a GBS model