The Largest and Longest Running SS&O Event in Australasia!

01 - 03 June, 2020 | Melbourne, Victoria

David Burns


Group Executive, Global Business Services Telstra

Conference Day One: Wednesday, 12th June 2019

Wednesday, June 12th, 2019

3:30 PM Launching a Global Business Service: What Does it Mean and is it Worth it?

Getting to a Global Business Service (GBS) seems to be the Holy Grail- something that many organisations want to implement as they look to simplify costs and better manage shared services. In this session designed to help you identify if a GBS is the right option for you, David Burns, Telstra Global Business Services, shares the insights, benefits and challenges faced as Telstra implemented a Global Business Service model.

  • Exploring the different operating models in the Global Business Service space
  • Outlining and overcoming the challenges faced when implementing a GBS model
  • Understanding the cost and benefits realised through a GBS model

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda