COVID-19 has stripped away all non-essential business expenditure and shown Shared Services to be truly essential to business continuity. Across the A/NZ region there has been a great appetite over the last 2 years to move into a GBS/multi-service operating model and this momentum is increasing, with a sentiment to re-envision the role and value of the shared service. Pricing strategies adopted will also play a huge role in how the SS can make the transition from a cost-centre to a self-sustaining profit centre as well. In this session, hear perspectives of SS leaders who’ve trialled multiple approaches in their seasoned careers to shed insight into:
• How has Covid-19 changed your vision for the BAU Shared Service? Has
the value proposition changed from your perspective?
• What is the rationale behind the pricing approach you’ve taken around
your SS? Has this changed over time at all?