Gavin Ifield

Head of Global Business Services AECOM

Main Conference Day 1 - 16th June 2021

Wednesday, June 16th, 2021

9:00 AM Panel Discussion: C-Suite Perspectives - How to Re-Shape the Shared Services Vision & Business Engagement Strategy For A Post Covid-19 World

COVID-19 has stripped away all non-essential business expenditure and shown Shared Services to be truly essential to business continuity. Across the A/NZ region there has been a great appetite over the last 2 years to move into a GBS/multi-service operating model and this momentum is increasing, with a sentiment to re-envision the role and value of the shared service. Pricing strategies adopted will also play a huge role in how the SS can make the transition from a cost-centre to a self-sustaining profit centre as well. In this session, hear perspectives of SS leaders who’ve trialled multiple approaches in their seasoned careers to shed insight into:

• How has Covid-19 changed your vision for the BAU Shared Service? Has

the value proposition changed from your perspective?

• What is the rationale behind the pricing approach you’ve taken around

your SS? Has this changed over time at all?

  • How are you overcoming friction in process & outcome ownership across SS & business leadership?
  • What are some ways you’ve started to mature business engagement and service delivery quality?
  • Propelling shared services to emerge as a strong partner to business decision making and continuity

Check out the incredible speaker line-up to see who will be joining Gavin.

Download The Latest Agenda