15 - 18 June, 2020 | Pullman Melbourne Albert Park, Melbourne, VIC

Graham Tanton

Director ACT Shared Services

Conference Day Two: Thursday, 13th june 2019

Thursday, June 13th, 2019

3:30 PM AUSTRALIAN THOUGHT LEADERSHIP: How ACT Shared Services Created a Digital Portal to Both Increase Efficiency and Ensure Happy Customers

Hear from our 2018 SSOW award winners of Process Excellence on their creation of a new digital portal. The successful implementation of the website and associated digitised workflows has led to more efficient processing of requests that are received by Shared Services and a more consistent approach is being taken when fulfilling customer requests. This session explores the solution, which has allowed for more control and transparency of the feedback, complaints and complements mechanism as well as achieving significant savings in resources and time, particularly from the customer perspective. Understand how ACT Shared Services have in 6 months processed:

  • 30,000 digital approvals
  • 47,000 digital forms submitted
  • 3.7 million pieces of data collected
  • An estimated 117,500 pieces of paper saved

Check out the incredible speaker line-up to see who will be joining Graham.

Download The Latest Agenda