Hear from our 2018 SSOW award winners of Process Excellence on their creation of a new digital portal. The successful implementation of the website and associated digitised workflows has led to more efficient processing of requests that are received by Shared Services and a more consistent approach is being taken when fulfilling customer requests. This session explores the solution, which has allowed for more control and transparency of the feedback, complaints and complements mechanism as well as achieving significant savings in resources and time, particularly from the customer perspective. Understand how ACT Shared Services have in 6 months processed:
30,000 digital approvals
47,000 digital forms submitted
3.7 million pieces of data collected
An estimated 117,500 pieces of paper saved
Check out the incredible speaker line-up to see who will be joining Graham.