Fonterra progressed from a 15 year old shared services model to a global services centre 5 years ago. This involved setting up centres to service 5 continents for this $20 billion revenue business. Post implementation of GBS, they are looking at how they can gain funding in order to scale. Here Jaimie will talk of the engagement needed to drive this and gain buy-in in a constrained capital environment.

- Improving business engagement to drive continuous improvement and L&D

- Strategies for driving greater scope in global services

• Identifying processes to draw into the centre
• Demonstrating the ROI of process transformation to gain funding
• The master data centre – a GBS centre of excellence

Stream chair: