12 - 13 June, 2019 | Pullman Melbourne Albert Park, Melbourne, VIC
Justin Randall, Shared Services Manager at Metcash
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Justin Randall


Shared Services Manager
Metcash

Check out the incredible speaker line-up to see who will be joining Justin.

Download The Latest Agenda

Conference Day Two: Thursday, 13th june 2019

Thursday, June 13th, 2019


2:00 PM Implementing Process Optimisation and Outsourcing in the 21st Century for the Future of SSO

This session determines how to automate the right processes, enhance the customer experience with self service technology and explore Metcash’s continuous improvement model. Justin discusses how to combine technology and process improvement to increase productivity and reduce the cost to serve. He will also explore their new ventures into outsourcing and how they have really created partners, not just providers.

  • Embracing technology to reduce and eliminate insignificant tasks
  • Reimagining processes with the customer in mind
  • Exploring outsourcing agreements and how to create a successful partnership