Conference Day Two: Thursday, 13th june 2019
Thursday, June 13th, 2019
This session determines how to automate the right processes, enhance the customer experience with self service technology and explore Metcash’s continuous improvement model. Justin discusses how to combine technology and process improvement to increase productivity and reduce the cost to serve. He will also explore their new ventures into outsourcing and how they have really created partners, not just providers.
- Embracing technology to reduce and eliminate insignificant tasks
- Reimagining processes with the customer in mind
- Exploring outsourcing agreements and how to create a successful partnership