This session determines how to automate the right processes, enhance the customer experience with self service technology and explore Metcash’s continuous improvement model. Justin discusses how to combine technology and process improvement to increase productivity and reduce the cost to serve. He will also explore their new ventures into outsourcing and how they have really created partners, not just providers.
Embracing technology to reduce and eliminate insignificant tasks
Reimagining processes with the customer in mind
Exploring outsourcing agreements and how to create a successful partnership
Check out the incredible speaker line-up to see who will be joining Justin.