SSOW ANZ 2026: The Next Frontier for Shared Services
Kimberley Haines
Human Resources Services and Systems Manager AustNet
SSOW 2026 Day 1: Tuesday, 12 May 2026
3:10 PM TECH TALK | Turning Automation and AI Investments into Measurable Business Impact for Shared Services
Most shared services organizations deploy automation and AI purely for cost savings, missing the bigger opportunity to create genuine business value. This tech talk demonstrates how leading SSOs are leveraging intelligent automation, AI, and digital platforms not just to eliminate tasks, but to generate insights, enable innovation, improve decision quality, and deliver measurable outcomes that transform shared services into strategic contributors.
Key Takeaways:
• Why cost-focused automation strategies leave 70% of potential value on the table in shared services environments
• Framework for identifying value creation opportunities beyond FTE reduction, analytics, speed, quality, and innovation enablement
• Real implementation examples: AI and automation use cases that delivered quantifiable business impact, not just efficiency
Check out the incredible speaker line-up to see who will be joining Kimberley.
Download The Latest Agenda
