SSOW ANZ 2026: The Next Frontier for Shared Services
12th – 13th May 2026
| InterContinental Double Bay, Sydney
Lisianne Hall
Head of People Services Anglicare
SSOW 2026 Day 1: Tuesday, 12 May 2026
4:10 PM LEADERSHIP PANEL | From Transactional to Digital: Solving the Capability Crisis in Shared Services Talent
Shared services organizations face a widening talent crisis—existing teams lack digital skills for AI and automation-driven operations, while attracting digitally-fluent talent remains difficult. This session exposes the harsh reality of the capability gap and presents actionable reskilling strategies that successfully upskill legacy workforces, create compelling digital career paths, and build the future-ready talent foundation essential for shared services survival and success.
Key Takeaways:
• Quantifying your capability gap: assessing current skills versus what digital-first shared services actually requires
• Proven reskilling frameworks and learning pathways that transform transactional workers into digital-capable professionals
• Talent attraction strategies: positioning shared services as a destination for tech-savvy professionals, not a career dead-end
Check out the incredible speaker line-up to see who will be joining Lisianne.
Download The Latest Agenda
