Maria Paz

Chief Information Officer VMCH

Main Conference Day 1 - 16th June 2021

Wednesday, June 16th, 2021

9:15 AM Panel Discussion: C-Suite Perspectives - How to Re-Shape the Shared Services Vision & Business Engagement Strategy For A Post Covid-19 World

COVID-19 has stripped away all non-essential business expenditure and shown

Shared Services to be truly essential to business continuity. Across the A/NZ

region there has been a great appetite over the last 2 years to move into a

GBS/multi-service operating model and this momentum is increasing, with a

sentiment to re-envision the role and value of the shared service.

Pricing strategies adopted will also play a huge role in how the SS can make

the transition from a cost-centre to a self-sustaining profit centre as well. In this

session, hear perspectives of SS leaders who’ve trialled multiple approaches in

their seasoned careers to shed insight into:

• How has Covid-19 changed your vision for the BAU Shared Service? Has

the value proposition changed from your perspective?

• What is the rationale behind the pricing approach you’ve taken around

your SS? Has this changed over time at all?

• How are you overcoming friction in process & outcome ownership across

SS & business leadership?

• What are some ways you’ve started to mature business engagement and

service delivery quality?

• Propelling shared services to emerge as a strong partner to business

decision making and continuity

10:45 AM Panel Discussion on Healthcare in Victoria: How IT Shared Services Played a Central Role in Ensuring the Continuation of Essential Healthcare in Crisis, Pivoting Overnight and Demonstrating Unrivalled Agility

Covid has shone a light on IT shared services as an agile enabler to resilience

in crisis. This session will see Maria Paz, the CIO of Villa Maria Catholic Homes,

share the response of shared services in age care during one of the largest

pandemics in history. As a celebration of the sacrifice and commitment made

by those in the health care sector during this period, she will share the pivotal

role played by IT and the opportunities for positive, sustainable recovery as we

progress into a new future for health care and shared services.

• The impact felt from Covid19 on age care: an overnight shift

• The pivotal role of IT Shared Services in driving an agile response to crisis

- Strengthening intelligence, resource optimisation and more

• Progressing out of crisis: covering cost and managing the impact in a

sustained way

• The challenge of change fatigue

• Supporting mind-set and mental health as top priority and new emerging


Check out the incredible speaker line-up to see who will be joining Maria.

Download The Latest Agenda