Shared Services organisations are under pressure to deliver value in new ways. This opening panel will identify new value levers to drive not just efficiencies but also alignment and growth. Our expert panel members will share their experiences and insights on what those levers are for their organisations and how they are turning up the dial on the value conversation.  

·        Driving an organisational mindset shift: How to turn the optics of shared services from the necessary evil cost play to a value enabler 

·        Delivering and sustaining value through process, automation and customer centricity 

·        Exploring new value levers beyond the conventional methods: what are the methods and frameworks? 

·        Developing digital-led multi-functional global business services  

·        Maturing towards GBS 2.0 by focusing on customer centricity, employee experience and digital experience 

·        Taking a strategic role in leading functional transformation in finance, HR and other key areas 

·        Building the GBS value cases in all key functions and expansion 

Many organisations have introduced automation and intelligent tools. Yet the next step is to have an integrated approach to combine the powers of these technological tools to drive greater business value, in addition to layer in AI. This panel will debate a framework for doing this and explain how the approach can deliver maximum value. 

·        The importance of strong governance and how to build that from the get-go 

·        Mapping out organisational end-to-end process to define the landscape and establish process ownership 

·        Leveraging automation to drive efficiency 

·        From legacy to digital: how systems can be transformed for real results

·        Identifying where AI and automated powered transformation will create the best results

·        Understanding the impact of automated processes on employees and the broader business

• Discussing how Shared Services can respond to the uncertainty of the global business environment.  
• Adopting new models to go beyond cost reduction alone and deliver transformational value for the business  
• Delivering the expectation of sustainable value growth and transformation through being agile, resilient and dynamic