Melissa Hankinson

Deputy Director of Quality & Service Improvement University of Canberra

Main Conference Day 2 - 17th June 2021

Thursday, June 17th, 2021

3:30 PM Driving The Back Office Forward: How Can Shared Services Move up the Value Curve and Support Enterprise Wide Transformation?

This session will analyse how shared services can become a proactive business partner to support industry shifts. Becoming an intelligent business partner goes beyond driving insights through advanced data analytics and incorporates the ability to contribute to enterprise priorities and transformation initiatives. In this session, leaders from across diverse shared service functions will join to discuss operational considerations which will bring shared services forward to play a central role in supporting business improvement.

•        Moving up the value curve: why should shared services re-evaluate its role in enterprise?

•        Alignment to business strategy: adaptations and differing models

•        Challenges of positioning the back office as a value-add partner

•        Next steps for operational strategy post-alignment: what can we ask from shared services?

Check out the incredible speaker line-up to see who will be joining Melissa.

Download The Latest Agenda