EMPOWERING SHARED SERVICES AS A STRATEGIC FORCE
12th– 14th May 2025
| Marvel Stadium, VIC
Melissa Hankinson
Chief Information Officer University of Canberra
Main Conference - SSOW ANZ - Day Two - Wednesday 14th May 2025
12:40 PM Panel Discussion: Customer Experience Transformation
- Learn how to leverage customer insights to design responsive, error-free and personalised service models
- Explore strategies for innovating service delivery to exceed rising customer expectations
- Understand the role of shared services in enhancing the overall customer experience across business units
Check out the incredible speaker line-up to see who will be joining Melissa.
Download The Latest Agenda
