As part of transforming enterprise service provision, businesses must first consider the structure of their current service model. This session will bring leaders together to outline how to build a customer-centric model which is scalable.
Evolving service delivery models that drive agility and scalability
Electing the right model for your organisation and designing with key stakeholders in mind
How automation and intelligence can improve both product and employee experience
Understanding your customer and core service promises
Check out the incredible speaker line-up to see who will be joining Melissa.