As part of transforming enterprise service provision, businesses must first consider the structure of their current service model. This session will bring leaders together to outline how to build a customer-centric model which is scalable.
• Evolving service delivery models that drive agility and scalability
• Electing the right model for your organisation and designing with key stakeholders in mind
• How automation and intelligence can improve both product and employee experience
• Understanding your customer and core service promises