Peter Tow

Director, Project Management Office Western Sydney University

Conference Day One: Wednesday, 23rd September 2020

Friday, October 23rd, 2020

2:30 PM Centralize, Standardize, Optimize, What’s Next? : How to Adapt your Shared Services Model to an Era of Continuous Digital Transformation

Whether you are beginning your shared services journey or scaling and advancing, it is well understood that the first steps are centralization, standardization of processes, followed by optimization. However, in an environment where digital transformation is a constant, business services leaders are seeing an opportunity to construct a model which drives continuous improvement in and outside of enterprise services. In this session, Peter will discuss how your shared services model can be molded to benefit from such digital evolution and the critical considerations of service management for success.

  • The changing shared services models: from centralization, standardization and optimization to digital transformation
  • Strategic planning and opportunities for reinvestment in growth strategy: getting the most out of established shared services
  • Continuous implementation of digital transformation - Experimenting with automation for hybrid experiences
  • Understanding what success looks like – measuring your new model and looking beyond turnaround times and SLAs.

Check out the incredible speaker line-up to see who will be joining Peter.

Download The Latest Agenda