Whether you are beginning your shared services journey or scaling and advancing, it is well understood that the first steps are centralization, standardization of processes, followed by optimization. However, in an environment where digital transformation is a constant, business services leaders are seeing an opportunity to construct a model which drives continuous improvement in and outside of enterprise services. In this session, Peter will discuss how your shared services model can be molded to benefit from such digital evolution and the critical considerations of service management for success.