Shared services stands at an inflection point—emerging technologies, changing workforce expectations, and evolving business demands are fundamentally reshaping what service delivery must become. This executive keynote debate brings together visionary senior leaders to challenge conventional thinking, explore radically different futures for shared services, and define the critical strategic choices and transformations required today to ensure relevance, impact, and leadership in the 2030 enterprise.
Key Takeaways:
• Competing visions of shared services' future: from hyper-automated utility to strategic innovation hub—which path wins?
• The existential threats ignored by most SSO leaders: market disruption, talent exodus, and stakeholder disintermediation
• Bold organizational, technological, and cultural pivots required now to position shared services for 2030 relevance