SSOW ANZ 2026: The Next Frontier for Shared Services
12th – 13th May 2026
| InterContinental Double Bay, Sydney
Rachel Anderson
Head of Business Connect (Shared Services) Sydney Water
SSOW 2026 Day 1: Tuesday, 12 May 2026
4:10 PM PANEL DISCUSSION | Future-Proofing Your People: The Urgent Reality of Workforce Transformation in Shared Services
Automation and AI are eliminating traditional shared services roles at an accelerating pace, yet most organizations lack coherent strategies for reskilling displaced workers or attracting future-ready talent. This panel confronts the workforce crisis head-on—exploring how C-level leaders are redesigning talent strategies, reimagining career paths, and fundamentally shifting culture to build high-performing teams capable of thriving in an AI-augmented environment.
Key Takeaways:
• The skills gap reality: identifying which roles face obsolescence and what capabilities your future workforce actually needs
• Proven reskilling frameworks that successfully transition transactional workers into analytical, strategic, and AI-collaboration roles
• Talent acquisition strategies to attract digital-native professionals who view shared services as a career destination, not a dead-end
Check out the incredible speaker line-up to see who will be joining Rachel.
Download The Latest Agenda
