15 - 18 June, 2020 | Pullman Melbourne Albert Park, Melbourne, VIC

International Ross Mackay

Group Head of Global Shared Service and Finance Optimisation International SOS

Ross has over two decades management experience within Blue Chip organisations in Finance and Business Transformation and worked across a number of industries including Financial Services, Legal, Logistics, and Consulting.Having worked for DHL for over a decade Ross has recently moved to International SOS where he has global responsibility for Shared Services, Finance Systems and Processes.

Ross is no stranger to this even have been a speaker at our 20th anniversary conference in 2017.

Workshop Day: Tuesday, 11th June 2019

Tuesday, June 11th, 2019

1:00 PM Driving Cultural Transformation and Change Management in an Uncertain Environment

International SOS is constantly acquiring new companies- meaning new systems, new process and new people need to be onboarded all the time. Not only this, but Ross is dealing with added complexity in a Global Shared Services environment.
This all means the impact of his people are immense. Ross really believes that people are the core of his Shared Services. But how does he work with global cultures? How does he work with new employees all the time? How does he empower and lead his employees in a time of constant change? Ross shares his perspective on people and how he believes they are the centre of creating a quality and stable shared services.

  • Working with and integrating new systems and new cultures into existing ones
  • Multi skilling and creating careers in shared services to keep your people
  • Taking your people along with you in your vision to help them be comfortable with change and even become champions of change


Conference Day One: Wednesday, 12th June 2019

Wednesday, June 12th, 2019

Conference Day Two: Thursday, 13th june 2019

Thursday, June 13th, 2019

3:00 PM INTERNATIONAL KEYNOTE: Comparing the Advantage of End to End Processes in Finance for Optimal Process Flow

Ross has in previous experiences mostly worked in a siloed function within finance. However his role at International SOS opens up an entirely new opportunity, whereby he is responsible for end to end finance processes. Ross discusses the differences between working within a siloed function and working holistically with end to end processes. This session explores:

  • Comparing the experience of managing financial processes in a silo vs end to end processes
  • Working holistically and ensuring other processes and customers are not being impacted negatively to create more efficient processes
  • Exploring how to restructure your people and shared services to work with end to end processes

Check out the incredible speaker line-up to see who will be joining Ross.

Download The Latest Agenda