Sumit Mitra

CEO - Tesco Business Services Tesco

Main Conference Day 2 - 17th June 2021

Thursday, June 17th, 2021

2:00 PM Exclusive Session: Tesco's CEO of GBS Gives a 5 Step Introduction to Building a World Class Business Services Model

Many Organisations over the last 30 years have started their journey to a shared services model — consolidating common functions and systems to reduce costs and improve efficiency. In today's competitive global economy, merely consolidating functions fails to deliver the flexibility and responsiveness companies must have to survive. Driven by the need to find new and better ways to compete and manage risks, organisations are increasingly turning toward a global business services model that is far more intuitive and prescriptive, which focuses on skill count rather than headcount and creates value for their shareholders, suppliers and colleagues. This 5 step model is an introduction to building the next generation business services. The discussion focuses on number of areas which includes (but not exhaustive):


  • Why do you need GBS?
  • Cost transformation
  • Service management framework
  • Digital transformation
  • Business Assurance 


Check out the incredible speaker line-up to see who will be joining Sumit.

Download The Latest Agenda