Syazana Lim

Lead Research Analyst SSON Analytics

Syazana Lim is the lead research analyst at SSON Analytics.

Syazana is responsible for researching and analysing a combination of proprietary and public data on the global shared services and outsourcing community to uncover the latest trends and insights into the industry. She is involved in the end-to-end production of visual interactive reports and is currently managing various data tools such as the Intelligent Automation Universe, the Metric Benchmarker and the City Cube. 

Main Conference Day 2 - 17th June 2021

Thursday, June 17th, 2021

2:40 PM Meet 2 of SSON’s Top 20 Most Admired SSOs in the World

Are you maximising your SSO metrics? Shared services have always been focused on KPIs and keeping close tabs on industry benchmarks and “best-in-class”. However, practical application of those numbers is a different matter, and in the current situation, presents even more of a stretch.


This panel will talk about some of the current measures guiding SSO leaders as they continue to run their sites remotely; as recovery and growth continue on an upward trajectory. We will reference some of the 30 benchmark metrics from SSON’s Top 20 Benchmark list to determine:


  • What are the critical metrics today?
  • What is the impact of COVID-19 on your operations; and how did you manage services delivery and ensure productivity remains strong?
  • As we embrace the new normal (i.e. Future of Work) what are new metrics to track?
  • How to pick the key performance indicators that matter for your business?
  • What is a key takeaway from last year, and the top priority for 2021?

Check out the incredible speaker line-up to see who will be joining Syazana.

Download The Latest Agenda