Syazana is responsible for researching and analysing a combination of proprietary and public data on the global shared services and outsourcing community to uncover the latest trends and insights into the industry. She is involved in the end-to-end production of visual interactive reports and is currently managing various data tools such as the Intelligent Automation Universe, the Metric Benchmarker and the City Cube.
Are you maximising your SSO metrics? Shared services have always been focused on KPIs and keeping close tabs on industry benchmarks and “best-in-class”. However, practical application of those numbers is a different matter, and in the current situation, presents even more of a stretch.
This panel will talk about some of the current measures guiding SSO leaders as they continue to run their sites remotely; as recovery and growth continue on an upward trajectory. We will reference some of the 30 benchmark metrics from SSON’s Top 20 Benchmark list to determine: