Global Business Services (GBS)
Global Business Services (GBS) is one of the hottest areas of corporate development in driving optimized performance across business support services. Today, GBS is often the delivery engine for digital transformation, an industry that's projected to grow dramatically from USD 1.8 trillion in 2022 to 2.5 trillion in 2025, besides being the #1 priority for most boards and CEOs.
Interested in learning about GBS? Look no further. We have authoritative news, podcasts, reports and features on to help your business process.
7 Tips & Tricks On How To Make Design Thinking For GBS A Success
February 19 by Robert WeltevredenThe most recent SSON State of the Industry Report, showed that service excellence was the 2nd highest ranked on strategic targets for 2024, with 71% of the organizations saying it was a top priority....
8 Factors to Consider When Choosing A Shared Services Location
January 31 by Candace DingmannCandace Dingmann, VP at Organon, gives top tips on how to select the best location for your shared service centre.
State of the Shared Services & Outsourcing Industry Global Market Report 2024
January 26 by SSON Research & AnalyticsThe Global shared services industry finds itself at a watershed moment
Is 2024 a Year of GBS Reckoning?
January 16 by Deborah KopsIn 2024, GBS may face a reality check after its COVID success. Cost containment takes center stage, transformation funds dwindle, and talent mobility declines. For Deborah Kops, 2024 marks a challengi...
How Can You Find Time And Money To Innovate In GBS When Operations And Cost-Cutting Are The Major Priorities?
January 09 by Christine DauenhauerWithin the dynamic landscape of Global Business Services (GBS), leaders can find themselves caught up in the seemingly endless demands of day-to-day operations. In the midst of trying to efficiently m...
How Your Organization Can Give Back This Christmas Through Outsourcing
December 15 by Beth BrownThis festive season, organizations could give back to global communities by implementing ethical outsourcing. This form of business process outsourcing provides employment opportunities for disadvanta...
SSON Predicts the Future of GBS in 2024
December 06 by SSON EditorIn this article, the SSON production and editorial team have put together their predictions for GBS in 2024.
SSOW Highlights & Horizons
November 29 by SSON EditorThe latest SSON report discusses takeaways from each of our three North American events this year as well as a look at what's ahead in 2024.
Why Today's GBS Model is Centered on Value
November 06 by SSON EditorThe GBS model has been steadily growing in popularity. SSON Research & Analytics data shows only 19% of global SSOs are not planning to shift to GBS
How KPMG Boosted Its Customer Experience & Back-Office Support
November 03 by SSO NetworkIn recent years, KPMG successfully boosted its customer experience and back-office support by tapping into the emerging trend of global outsourcing diversification spurred by the COVID-19 pandemic. Fi...
Postcards from the Edge of GBS: Move Fast and Finish Well
November 02 by Tim PalmerIn the final article of the series, Tim Palmer explains techniques that ensure a GBS leadership team is delivering solutions on time.
Exploring The Vast Potential Of GBS With Herbalife
October 30 by Sally FletcherThis week Phil Searle, CEO and Chief Transformation Officer, Chazey Partners returns to the podcast along with Neil Spiers, SVP Global Business Services, Herbalife. In this conversation, the two dive...