Moving up the value curve: a new era for shared services

While shared service professionals were ready to embrace a data-driven, value led partnership model before the recent global crisis, the value of such investment has now been magnified and the shift to intelligent services is being fast tracked to support business continuity.

From building workforce capabilities, re-evaluating your outsourcing partnerships as well as taking the next step in your automation journey, the VIRTUAL, FREE TO ATTEND 23rd Australasian Shared Services & Outsourcing Week will provide you with a roadmap and toolkit for a new era of customer centric, intelligent, business services.

Reasons to register for the free Essential Tracks

  • Hear from global thought-leaders like the VP of GBS for UPS - joining to discuss building their standardised shared services Across 220 countries and driving a customer centric approach to service design
  • Watch discussions from leading executives including Auspost and SAP Concur around leveraging digital capabilities and automation to shift to knowledge services to support business through crisis and beyond
  • Cabcharge share expertise around how to partner with your organization to add insights and value from data and subsequently improve the employee experience
  • Global MD of the Shared Services and Outsourcing Network joins to share industry benchmarking insights
  • Gain guidance and perspectives from our chair from Woolworths Group – the Business Engagement & Improvement Lead for Finance Shared Services
  • Learn from the University of Canberra and others, how to restructure your shared services delivery model to enable customer centricity at scale

Speaker Snapshot

What Our Attendees Had to Say...

Free Content

image

State of the Global Shared Services Industry Report 2020

Deep dive into our survey data which brings you highlights, lowlights and key ideas regarding where you should focus your Shared Service efforts this 2020.

image

The Australian Shared Services 2020 Visual Analytic Workbook

This analytics report looks into IA change management initiatives, process mining and also feature the latest automation, Finance and HR KPIs for ANZ Shared Services to benchmark themselves against.