The Road to Shared Services Transformation and Resilience in the post Covid Era


At the 24th Annual Shared Services & Outsourcing Week Winter Australasia 2021, you will discover how to evolve and expand your service value while deploying a digital strategy, improving customer experience and driving operational excellence that delivers truly game-changing results, all while keeping your organisation’s people at the heart of transformation.

Celebrating 24 years with the Business Service industry, is the must attend event for industry experts and Business Services leaders to gather and shape the future of Shared Services. You will benchmark, learn from and interact with your peers and Australiasia’s SSC leaders as you develop the strategies that will future proof your operating model, re-engineer processes and culture and revolutionise the way Shared Services add value.

Four Excellence Themes:

  • Digital Excellence: Deploying the right digital tools at the right moment to drive value, effectiveness and delivery
  • Operational Excellence: Driving breakthrough results in SSCs by utilising process excellence tools, methodologies and technology.
  • Workforce Excellence: Build a highly skilled, change-ready workforce of the future, ready to deliver impact.
  • Strategy Excellence for Finance and HR: Develop a strategic value-adding plan for your SSC to move up the maturity curve in your Finance and HR functions 



What you can expect

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FUTURE OF WORK: HOW TO RETHINK SERVICE DELIVERY AS A RESULT OF COVID-19

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SHIFTING TO KNOWLEDGE SERVICES – DATA SCIENCE, ANALYTICS & VISUALISATION

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CULTURE & CHANGE IN A REMOTE WORKING ERA

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HOW TO SCALE THE DIGITAL WORKFORCE

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INTELLIGENT AUTOMATION - HOW, WHEN & WHERE?

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THE GREAT RPA CENTER OF EXCELLENCE (COE)

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BENCHMARKING AS THE FOUNDATION FOR EFFECTIVE CONTINUOUS IMPROVEMENT

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ACCELERATING DIGITAL TRANSFORMATIONS WITH PROCESS MINING

Incredible Case Studies

Treasury Wine Estates Global

Clare McCann, General Manager Global Business Services

TWE GBS Case Study: Maturing Governance Across Internal-Outsourced Environments To Standardise End-To-End Processes and Enable Continuous Improvement With Automation & Predictive Analytics

LionCo

Emma Beard, Enterprise Services Director

Lessons From LionCo’s Enterprise Services Team’s Support Of Critical Services Through a Recent Cyber Crisis in the Midst of a Global Pandemic

Fonterra

Jamie Taylor, General Manager – Commercial Development, Global Service Operations

Integrating Siloed Systems Through A Data Reservoir Within The GBS That Drives Operational Efficiencies In Reporting & Analytical Business Partnering

#1

World’s Leading SS&O Event

Introducing the Executive Speaker Faculty for 2021!

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