Ahead of the 22^nd Australasian Shared Services and Outsourcing Week 2019 we explore the strategies harnessed by two Australian universities – the University of Southern Queensland, and Western Sydney University – that helped them transform their shared services and allowed them to drive cost savings and operational efficiency. 

Ahead of the 22nd Annual Shared Services and Outsourcing Week we chat to David Burns, Global Business Services Group Executive at Telstra. David and his team at Telstra have been responsible for establishing the GBS itself as well as bringing all of Telstra’s people together into one function. In this article David shares insight into the GBS, as well as his lessons learned throughout the transformation.

Ahead of Shared Services and Outsourcing Week 2019 we chat to Adrian Iaiza, Robotic Process Automation and Operational Excellence Lead at insurers, TAL Australia. Adrian explores the opportunities and challenges of prototyping, implementing and deploying robotic process automation within your shared service operations.  

Using Open Orbit’s Expertise Automation platform – HSBC users were able to complete analysis of their back- office operations. This was completed in 75% less time (4 weeks instead of the usual 3 – 4 months). Users guided by Open Orbit’s algorithm were able to suggest a few pivotal changes to IT systems and to staff training that resulted in HSBC doubling mortgage processing capacity.

For more details you can download the full case study.