IA greatly expands the arsenal of capabilities that can be applied to improving the efficiency and effectiveness of business operations. As an industry organizer, analyst, and catalyst; SSON has been watching with interest as smart people and companies find new and better ways to drive ever greater efficiency and effectiveness into operations.

In the second SSON IA market report of 2021, read on to learn more about the big ideas, recent history, case studies, company and customer perspectives and a bit about the future in the transformative power of intelligent automation.

Over 42 pages, this report covers...

• The five IA trends shaping shared services right now: Intelligent Document Processing, AI, Robotic Process Automation, Business Process Automation, Natural Language Processing, Generation and Understanding
• Survey results from SSON's Intelligent Automation Market Report Survey (Q4 2021)
• How digital labor is changing corporate operating models at an unprecedented pace

The pandemic put a spotlight on manual invoice processing and paper plagued workflows.

Shared Services teams found themselves thrust into remote work with operations that still relied on paper-based processes executed with manual workflows and handoffs. When office doors started to close, documents remained locked inside and new deliveries stacked up in mail collection areas of unattended offices. Working from home became mainstream overnight. Laptops were fired up and so were a host of concerns about how documents and data would be captured, stored, and shared.

The question lies, how has work been redesigned?

Find out in this report, reflecting key findings from SSON's Global State of AP Automation Survey in partnership with ABBYY. Industry case studies and subject matter expert interviews are included to provide a reference on how to apply learnings from the results.

Download this report to find out more.

Brush up on your knowledge with SSON's comprehensive guide to the most vital acronyms in shared services and Global Business Services (GBS). Whether you are a seasoned professional or a newcomer to the industry, this infographic is your passport to understanding the language of efficiency, collaboration, and innovation.

Don't miss out! Grab your copy of our exclusive infographic now.

The Wollongong CBD is undergoing a rapid transformation, with several new office developments changing the face of the city's office market. This commercial development uplift, plus Wollongong’s distinctive business benefits, has positioned the city as a legitimate, alternate CBD location for companies considering options for a new satellite office, shared services centre or to expand operations.

Download our free resource – the Wollongong Office Market Prospectus – to learn more about new commercial office spaces recently completed or underway in the Wollongong CBD.

Take a peek at who's attending the 27th Australasian Shared Services and Outsourcing Week 2024 in Melbourne in May!

71% of Australian decision makers believe employee experience will be one of the most important factors impacting their ability to deliver on key business objectives within the next two years...

Payroll is a fundamental part of any business, but it is often an undervalued and underappreciated function. With the world of work continuously changing, payroll can sometimes be left behind – But as the COVID-19 pandemic ushered in a swift transformation across industries and economies, payroll’s role has become more prominent in helping your people adapt to the new reality and reduce risks at the same time. As we navigate through this disruption, getting pay right can spell the difference between a company that is thriving to one that is merely surviving.

In this session, panellist will dive into:

• The impact of payroll to your overall business health What getting pay right means for employee engagement and wellness
• The risks of non-compliance to legislation
• How to help payroll teams manage the process even in the midst of a crisis
• The benefits of outsourcing payroll for business continuity