SSOW Asia 2025 Post Show Report
Relive the highlights from Shared Services & Outsourcing Week Asia 2025, where 350+ shared services and GBS leaders gathered in Singapore to exchange ideas, benchmark performance, and explore the future of service delivery. This Post Show Report captures the key insights, industry benchmarks, and standout moments from the 28th edition of Asia’s leading shared services event.

Inside the report, you will discover:

• Key insights from 45+ industry leaders on transforming Shared Services and GBS into innovation and value-creation hubs
• Benchmarking data across finance, HR, procurement, and automation to understand how your organisation compares with industry peers
• Event highlights and community moments, including interactive sessions, networking, and the SSON Impact Awards Asia 2025

Download the Post Show Report to explore the insights, benchmarks, and conversations shaping the future of Shared Services in Asia.

Asia’s GBS Transformation: Data-Powered Insights from SSON Analytics

Explore the Future of Shared Services in Asia

• 90% of Asia-based organizations have committed to the Global Business Services (GBS) model—are you keeping pace?
• Access the latest interactive report to discover:
• How 64% are moving towards digitized GBS models
• What makes the Top 5 high-performing GBS stand out
• Key benchmarks on maturity, automation, and digital skills
• Strategic priorities driving the shift from cost to value creation
• How recruitment and workforce models are evolving in Asia

This report is based on exclusive data from Asia’s shared services leaders, curated by SSON Research & Analytics, and published in April 2025.

View the interactive report now to benchmark your progress and unlock new opportunities for transformation.

Why do many digital transformation efforts in shared services fail to deliver lasting impact?

In this case study, IBM shares how it reimagined Quote-to-Cash (Q2C) operations by focusing not just on technology, but on change management, culture, and operating model redesign. Explore how IBM simplified complex workflows, shifted to cross-functional teams, and embedded AI and automation to drive measurable outcomes — including improved throughput, reduced cycle time, and increased productivity. These are the same conversations shaping the agenda at SSOW Asia, where shared services leaders are redefining how transformation is executed at scale.

Download this report to understand how to drive real transformation in Q2C, and why change management is critical to making it stick.

What does GenAI actually look like when applied at scale in Global Business Services?

In this case study, Siemens shares how it is embedding GenAI across finance and GBS operations, from AI-powered agents handling customer requests to intelligent assistants enabling faster decision-making. Explore how Siemens is moving towards autonomous AI agents, smart workflows, and human-AI collaboration, delivering measurable impact in productivity, accuracy, and efficiency. These are the same conversations shaping the agenda at SSOW Asia, where GBS leaders are redefining how AI transforms service delivery at scale.

Download this report to explore how GenAI is being operationalised in GBS, and what it takes to move from experimentation to enterprise-wide adoption.

How are leading organisations moving from isolated automation to true end-to-end transformation in finance?

In this case study, Pertamina shares how it redesigned its Invoice & Payment processes using RPA, AI, and system integration to achieve greater efficiency, accuracy, and compliance. Explore how they automated workflows, improved vendor experience, and achieved 99.9% service level performance, and what this means for the future of finance operations. These are the same conversations shaping the agenda at SSOW Asia 2026, where shared services and GBS leaders come together to benchmark and scale their transformation strategies.

Download this report to uncover how hyper-automation is being applied in practice, and what it takes to move from automation to true transformation.

The ABCs of Digital Transformation Tools — Exclusive SSOW Asia 2025 Resource

Discover the essential tools powering Asia’s leading shared services transformations.

As Shared Services and GBS leaders face increasing pressure to scale operations, automate intelligently, and integrate AI capabilities, this fact sheet provides the foundational knowledge you need to lead with impact.

What’s Inside: This practical, research-backed guide breaks down the digital solutions shaping future-ready GBS and shared services operations.

You’ll get:

• A breakdown of 10+ essential digital tools: RPA, Process Mining, Gen AI, BPM Suites, Low-Code, No-Code, Machine Learning, and more
• Pros and cons of each technology to help you assess implementation fit
• Real use cases showing how leading enterprises are applying these tools to increase productivity, agility, and ROI
• Transformation levers for finance, HR, operations, and enterprise-wide digitization

Whether you're building a digital roadmap, evaluating new tech, or scaling your automation journey—this is your go-to cheat sheet.

DOWNLOAD THE GUIDE NOW Start transforming with clarity, confidence, and a toolkit built for results.

Download the 2026 Sponsorship Guide to discover the opportunities available for you across Asia’s largest Shared Services & GBS event series.

Asia’s #1 Platform for Business Services Leaders:

The SSOW Asia Event Series remains the region’s most influential hub for Shared Services, GBS, GCC and BPO leaders, powered by a community of over 20,000 industry professionals.

Decision-Maker Access: With 86% end-user attendance, sponsors gain direct engagement with senior executives driving transformation across India, Malaysia, the Philippines, and the broader Asia region.

Exclusive Audience Insights: Understand investment priorities, technology roadmaps, and emerging challenges through extensive industry research, including trends in generative AI, talent transformation, process excellence, and digital innovation.

Integrated, Year-Round Marketing Opportunities: Build a multi-touch campaign across multiple events and channels, including wish-list outreach, email marketing, digital promotion, and SSON’s 175,000+ global database to maximise brand exposure and lead generation.

Thought Leadership Positioning: Showcase your expertise through panel sessions, main-stage presentations, boardroom discussions, interactive roundtables, and curated executive engagements, positioning your brand as a strategic partner to the region’s top SSOs and GBS leaders.

Diverse Sponsorship Packages: Choose from a full suite of opportunities - Thought Leadership, Exhibitions, Branding Sponsorships, Awards Sponsorships, Networking Receptions, and more to meet your goals in brand awareness, pipeline generation, and customer engagement

Download the SSON Impact Awards Asia 2026 Brochure

The Shared Services & Outsourcing industry continues to accelerate transformation across talent, technology, and service delivery. The SSON Impact Awards Asia 2026 Brochure captures the innovation, leadership, and impact demonstrated by Shared Services & GBS teams across the APAC region.

Inside the 2026 edition, you’ll discover:

• An overview of the awards programme celebrating the brightest achievers in Shared Services & GBS
• Full details of all 10 award categories, from Automation & AI to DE&I and Process Improvement
• Clear judging criteria and insights into how submissions are evaluated by industry leaders
• The complete timeline for submissions, shortlisting, and the Awards Networking Dinner
• A detailed programme agenda for the awards night on 21 October 2026 in Singapore
• Past participants and sponsors contributing to the success of the region’s biggest SSO & GBS celebration
• Sponsorship opportunities for organisations looking to elevate their brand within the SSO & GBS community
• A step-by-step guide on how to participate—from choosing categories to submitting your entry

Download the brochure for the full overview of categories, criteria, participation guidelines, and opportunities to be recognised at Asia’s most prestigious Shared Services & GBS awards.

Download the SSOW Impact Awards Asia 2025 Winner Brochure
The shared services industry continues to evolve at speed, driven by innovation, transformation, and the pursuit of service excellence. The SSOW Impact Awards Asia 2025 Winner Brochure showcases the standout achievements, leadership, and breakthroughs shaping the future of business services across the region.
Explore the 2025 edition to discover:

• Highlights from an unforgettable awards night celebrating industry excellence
• A complete breakdown of winners across 11 award categories
• Exemplary projects in automation, resilience, transformation, and value creation
• Innovations in customer centricity, DE&I, HR transformation, and finance excellence
• Spotlight features on leading service providers and technologies of the year
• Judges’ recognition through Gold, Silver, Bronze, and Honorary Mention distinctions
• Key dates for the 2026 submissions, finalist announcements, and awards ceremony

Download the brochure for full winner profiles and a detailed look at the organisations shaping the next chapter of Shared Services & Outsourcing in Asia.