SSON’s annual market report highlights the underlying trends driving these shifts, identifies the ‘new and improved’ profile of a modern Shared Services team, and points to strategic value-add embedded within the Shared Services model.

A part of SSON’s global SSOW series, this year’s conference (2 – 3 May 2018, Kuala Lumpur) focused on driving Malaysia’s competitive advantage through the 3 critical pillars of People, Technology and Processes. The seamless integration of these pillars has proven to be essential as Malaysia’s Shared Services sector continues on its growth trajectory amidst increasing competition across the region.

In this report, we look at how the Asian service delivery market need to power up on technology, talent and data.

How do we cope with a digitally advanced future? Developing talent to adjust to a new future is essential to survival. Especially so within the Shared Services industry. In this article, we looked at the three main issues at stake in the Shared Services industry.

Leading SSO executives in Asia explain why IA is a valuable tool for change and disruption, where they are experiencing setbacks, how IA is perceived across different stakeholder groups (and why), and how intelligent automation heralds a new Shared Services model.