SSON’s annual market report highlights the underlying trends driving these shifts, identifies the ‘new and improved’ profile of a modern Shared Services team, and points to strategic value-add embedded within the Shared Services model.

In this report, we look at how the Asian service delivery market need to power up on technology, talent and data.

How do we cope with a digitally advanced future? Developing talent to adjust to a new future is essential to survival. Especially so within the Shared Services industry. In this article, we looked at the three main issues at stake in the Shared Services industry.

Leading SSO executives in Asia explain why IA is a valuable tool for change and disruption, where they are experiencing setbacks, how IA is perceived across different stakeholder groups (and why), and how intelligent automation heralds a new Shared Services model.

We are never too late to learn. Expect Disruption, Create Open Dialogue, Think Local, Never Say Never. These are just a few traits of highly successful shared services leaders. SSON's Global Advisory Board brings you 14 lessons learned to motivate and inspire our amazing community.

SSON market research conducted in Q1 of 2020 clearly showed the impact COVID-19 was having on business models, indicating services delivery operations planned to “aggressively design and implement future of work concepts” as a result of the pandemic1. Indeed, future of work (FOW) has emerged as one of the top two most important strategies (alongside accelerated automation) enterprises are relying on to drive resiliency. This focus on FOW reflects not just the “new reality” but also how to get the best out of people, processes and partnerships.

The right Human Capital Management (HCM) solution will add value for your business today and tomorrow, helping you drive productivity, hire top talent, develop key resources, manage compliance, and deliver AI-driven insights. However, over 85 HCM software are available in the market – how do you choose the best one for your organisation?

Download the guide to find out more!

In the Thomson Reuters whitepaper, we explore the challenges and benefits of moving statutory financial reporting and tax compliance into the SSC environment.

Download your complimentary copy now and learn how to:

• Achieve compliance faster and with reduced risk across multiple jurisdictions

• Better meet the needs of the evolving global regulatory environment

• Help your tax departments integrate and analyze new information quickly

• Efficiently scale statutory reporting and tax compliance when entering new markets

The shortlisted organisations for the SSON Impact Awards 2022 have been announced.

Download this list to see which organisations have been shortlisted by our panel of judges.

Ahead of the Shared Services & Outsourcing Week Asia 2024, we've specially create an interactive report on the topic of Accelerating Transformation in Asia Shared Services Organizations '. This report looks at salient priorities in the Asian Shared Services landscape, looking towards the future.
Download now for full insights.

“Asian countries have successfully built significant competencies and careers in Shared Services, while other geographies are lagging” - Rodney Bergman, Celestica

Despite RPA taking over the kind of transactional work that in the past had moved to Asia for labour arbitrage; despite increasingly globalised SSO models supposedly making location “irrelevant”; and despite growth markets in Asia showing some hesitation … Asia remains not just significant for Shared Services but continues to differentiate itself by its competitive advantage and unique value-add.

This is why we decided to explore strategies to differentiate Asia’a position as a global shared services hub. We focus on areas such as driving digital labour, the growth market, knowledge and expertise and the role of GBS.

The digital transformation of shared services is being driven by the three foundational elements important to any improvement initiative: people, process and technology.

Today, these elements are being redefined for the digital ecosystem.

In this content we explore how people, process and technology are being redefined for the modern shared service centre and how they will drive value creation in the industry. 

The shared services market is being transformed by a growing emphasis on centres of expertise (COEs), which is indicative of a continuous industry commitment to improving productivity and efficiency.

This is particularly evident in the finance expertise, RPA and intelligent automation, and IT support sectors in Asia, where data analytics or management, HR expertise, and automation audit and controls make up the bulk of the focus for COEs.

Nevertheless, industry players must be keenly aware of the key differences between shared services and COEs. To dig deeper into this aspect of the business, we speak with Siddhartha Banerjee, who currently spearheads the UI-UX COE at Vodafone Shared Services in India.

In this report, Banerjee elaborates on these differences, and how they can be used such that shared services and COEs can complement each other for improved outcomes in productivity and efficiency.

Download our report to get the full story!

It’s that time of year! We are proud to present the SSON leading market report for Asia. This report outlines priorities, highlights trends and provides an invaluable guide to the current state of the shared services market.

Every year, SSON’s Shared Services market survey highlights enormous progression in the service delivery model’s evolution. More specifically, we have seen a clear shift away from transactional, human-based work towards data-driven, knowledge-based activity – enabled by automation.  But at the same time, humans are still very much needed. They are just going to do different work.

To discover more about the state of the industry and where we are headed next, download your exclusive copy today.

This Visual Analytics Workbook (VAW) will cover significant trends in Asia-Pacific’s Shared Services & Outsourcing Industry. It will:

• Begin with a landscape of Shared Services 
• Introduce ‘agile’ as a project management methodology for Global Business Services (GBS)
• Feature insights from Shared Services professionals about how Asia can maintain its competitive edge
• Dive into the scope of Centres of Excellence (COEs) and the challenges in building a COE
• Cover challenges faced by outsourcing providers
• Share benchmarks on attrition and finance & accounting (F&A) from SSON Analytics’ global benchmarking study

Take a look at the VAW and navigate your way through the report.