What GCC Leaders Are Planning — And Where Your Solution Fits In

Download the Handbook to Setting Up a Modern Global Capability Centre (GCC)

Understand your buyers. Shape your pitch. Align your solution with their strategy. This exclusive resource from SSON gives solution providers and sponsors unique visibility into what Shared Services and GBS leaders are prioritizing as they set up next-gen GCCs across Asia.

Why This Matters to You:

• Get inside the setup strategy of your future clients—from Citi, Iron Mountain, Holcim, and Philips
• Understand where GCCs are investing in AI, GenAI, automation, analytics, and digital platforms
• Learn the pain points and transformation milestones around location strategy, SLAs, talent, and compliance
• Discover what’s driving the shift from transactional delivery to value creation
• Align your solution to the exact processes and technologies they are mapping today
• This is your go-to guide to sharpen your sales conversations, tailor your campaigns, and meet your prospects where they are in their transformation journey.

DOWNLOAD THE HANDBOOK NOW And see where your solution fits into Asia’s modern GBS landscape.

Explore Asia’s GBS Priorities in 2025

Download: The State of Shared Services in Asia – 2025 Outlook

The Shared Services landscape in Asia is undergoing a fundamental shift. From digitization and AI to enterprise value creation and workforce transformation, GBS leaders are stepping beyond transactional execution—and becoming business enablers.

This exclusive market report, powered by SSON Research & Analytics, gives you a data-backed look at where Asia’s top-performing shared services are heading next.

Inside the Report:

• GBS Operating Models Understand why 90% of organizations in Asia are aligned with the GBS model—and how they’re balancing captive centers, hybrid delivery, and global capability centers (GCCs).
• Digital Maturity & Automation Trends Get the latest benchmarks on AI and automation adoption—42% are scaling intelligent automation, and the region’s strongest performers lead with workflow tools, RPA, and analytics.
• From Cost to Value Over 50% of GBS teams now define success by agility and business support, not just efficiency. Discover how analytics maturity (predictive vs. descriptive) is transforming decision-making.
• Talent & Workforce Priorities Find out why learning & development is now a core differentiator—and which digital skills (automation, data analytics, GenAI) are most in demand in the region.

Why Download?

• Benchmark your current shared services maturity
• Understand where your peers are investing in tech and talent
• Prepare for high-value conversations at SSOW Asia 2025
• Align your roadmap with real market priorities
  

Download the Report Now: Stay ahead of the curve with actionable insights from 200+ GBS leaders across Asia.

Explore Asia’s GBS Priorities in 2025

Download: The State of Shared Services in Asia – 2025 Outlook

The Shared Services landscape in Asia is undergoing a fundamental shift. From digitization and AI to enterprise value creation and workforce transformation, GBS leaders are stepping beyond transactional execution—and becoming business enablers.

This exclusive market report, powered by SSON Research & Analytics, gives you a data-backed look at where Asia’s top-performing shared services are heading next.

Inside the Report:

• GBS Operating Models Understand why 90% of organizations in Asia are aligned with the GBS model—and how they’re balancing captive centers, hybrid delivery, and global capability centers (GCCs).
• Digital Maturity & Automation Trends Get the latest benchmarks on AI and automation adoption—42% are scaling intelligent automation, and the region’s strongest performers lead with workflow tools, RPA, and analytics.
• From Cost to Value Over 50% of GBS teams now define success by agility and business support, not just efficiency. Discover how analytics maturity (predictive vs. descriptive) is transforming decision-making.
• Talent & Workforce Priorities Find out why learning & development is now a core differentiator—and which digital skills (automation, data analytics, GenAI) are most in demand in the region.

Why Download?

• Benchmark your current shared services maturity
• Understand where your peers are investing in tech and talent
• Prepare for high-value conversations at SSOW Asia 2025
• Align your roadmap with real market priorities
  

Download the Report Now: Stay ahead of the curve with actionable insights from 200+ GBS leaders across Asia.

Discover Asia’s Shared Services Trailblazers

Check out the 2025 SSON Impact Awards Asia Shortlist

Each year, the SSON Impact Awards Asia shines a spotlight on the shared services and GBS teams that are redefining excellence—across transformation, innovation, talent, automation, and customer centricity.

The 2025 shortlist is now LIVE. Inside this exclusive release, discover:

• The organisations leading Asia’s GBS evolution
• Shortlisted entries across 11 competitive categories, from Finance Transformation to Talent Management
• Benchmark-worthy case studies from regional and global players 
  

Download the 2025 Sponsorship Guide to see the available opportunities for you to tap into Asia.

Industry Leadership: SSOW Asia is the premier platform for Shared Services and Outsourcing leaders to network and collaborate.

Target Audience: 86% of the audience are end-users, ensuring direct access to decision-makers.

Exclusive Insights: Gain valuable insights into audience investment priorities and challenges.

Integrated Marketing Opportunities: Optimize marketing efforts through tailored campaigns addressing various business needs.

Thought Leadership: Showcase expertise through panel discussions and presentations, positioning sponsors as industry leaders.

Diverse Sponsorship Packages: Choose from a variety of sponsorship options to meet specific business objectives, including brand awareness and lead generation.

Explore the Full Speaker Line-Up and Agenda for SSOW Asia 2025

The Shared Services and Outsourcing Week (SSOW) Asia is where leaders from finance, HR, operations, IT, and GBS transformation come together to shape the future of shared services across the region. The 2025 agenda is now available for download—giving you early access to:

• Insights from 50+ confirmed speakers including Adani Group, PETRONAS, Kimberly-Clark, Siemens, Google, and Sanofi
• Practical case studies on AI, Gen AI, process automation, and end-to-end GBS transformation
• Interactive sessions covering Finance, HR, Process Excellence, Digital, and Talent Strategy
• New formats like the Innovate-a-Thon and exclusive site visits to Singapore’s leading SSCs

SSOW Asia is built for professionals driving enterprise transformation and looking to benchmark their strategy against the most admired shared services in the region.

Download the agenda now to see why over 70% of our audience are senior decision-makers—and why you need to be in the room.

Asia’s GBS Transformation: Data-Powered Insights from SSON Analytics

Explore the Future of Shared Services in Asia

• 90% of Asia-based organizations have committed to the Global Business Services (GBS) model—are you keeping pace?
• Access the latest interactive report to discover:
• How 64% are moving towards digitized GBS models
• What makes the Top 5 high-performing GBS stand out
• Key benchmarks on maturity, automation, and digital skills
• Strategic priorities driving the shift from cost to value creation
• How recruitment and workforce models are evolving in Asia

This report is based on exclusive data from Asia’s shared services leaders, curated by SSON Research & Analytics, and published in April 2025.

View the interactive report now to benchmark your progress and unlock new opportunities for transformation.

Find out who will be attending SSOW Asia 2024 - including the companies and job titles. Download the list to see the full overview.

The Shared Services & Outsourcing Impact Awards is Asia's premier recognition platform for exceptional achievements in the Shared Services & Outsourcing industry.

Join us in celebrating the brightest minds and groundbreaking innovations that are driving the future of SSO.

What's Inside the Brochure:

• Discover the 11 Categories: Learn about the diverse range of categories, including 2 new categories: Service Provider of the Year and Technology of the Year
• Understand the Submission Process: Find out how to submit your organisation's outstanding SSO initiatives for consideration.
• Learn About the Judging Criteria: Discover the rigorous standards that our esteemed panel of industry experts will use to evaluate submissions.

Download the brochure now to learn more about the Shared Services & Outsourcing Impact Awards 2025 and start your journey towards recognition.

We welcomed close to 200 Shared Services & GBS professionals from Singapore, Malaysia, Philippines, China, Sri Lanka, India, Thailand and beyond for the Awards Night. The show-stopping Awards night provided many cherished moments as we celebrated the wins of Asia’s most inspiring and promising shared services and GBS centres who took home awards for 11 different categories including finance transformation, HR transformation, automation, DE&I, and more. Not only has the Awards night proven to be the best opportunity for the community to come together again, but it has also been a true platform where new ideas are explored, best practices are shared, and new relationships are formed.

Read on to discover the key highlights of the show in 2024!

Discover Asia’s Shared Services Trailblazers

Check out the 2025 SSON Impact Awards Asia Shortlist

Each year, the SSON Impact Awards Asia shines a spotlight on the shared services and GBS teams that are redefining excellence—across transformation, innovation, talent, automation, and customer centricity.

The 2025 shortlist is now LIVE. Inside this exclusive release, discover:

• The organisations leading Asia’s GBS evolution
• Shortlisted entries across 11 competitive categories, from Finance Transformation to Talent Management
• Benchmark-worthy case studies from regional and global players 
  

SSON Impact Awards Asia 2024 is a globally recognised annual industry awards ceremony and celebrates Shared Services Organisations (SSOs) and service delivery teams who have exceeded industry standards in their SS&O initiatives. We want to extend a huge congratulations to all winners on the great achievement and recognition, truly well deserved! Download the full winners' list to view this year's winners for all our Awards.

Find out the profiles who attended SSON Impact Awards Asia 2024!

Explore Asia’s GBS Priorities in 2025

Download: The State of Shared Services in Asia – 2025 Outlook

The Shared Services landscape in Asia is undergoing a fundamental shift. From digitization and AI to enterprise value creation and workforce transformation, GBS leaders are stepping beyond transactional execution—and becoming business enablers.

This exclusive market report, powered by SSON Research & Analytics, gives you a data-backed look at where Asia’s top-performing shared services are heading next.

Inside the Report:

• GBS Operating Models Understand why 90% of organizations in Asia are aligned with the GBS model—and how they’re balancing captive centers, hybrid delivery, and global capability centers (GCCs).
• Digital Maturity & Automation Trends Get the latest benchmarks on AI and automation adoption—42% are scaling intelligent automation, and the region’s strongest performers lead with workflow tools, RPA, and analytics.
• From Cost to Value Over 50% of GBS teams now define success by agility and business support, not just efficiency. Discover how analytics maturity (predictive vs. descriptive) is transforming decision-making.
• Talent & Workforce Priorities Find out why learning & development is now a core differentiator—and which digital skills (automation, data analytics, GenAI) are most in demand in the region.

Why Download?

• Benchmark your current shared services maturity
• Understand where your peers are investing in tech and talent
• Prepare for high-value conversations at SSOW Asia 2025
• Align your roadmap with real market priorities
  

Download the Report Now: Stay ahead of the curve with actionable insights from 200+ GBS leaders across Asia.

The ABCs of Digital Transformation Tools — Exclusive SSOW Asia 2025 Resource

Discover the essential tools powering Asia’s leading shared services transformations.

As Shared Services and GBS leaders face increasing pressure to scale operations, automate intelligently, and integrate AI capabilities, this fact sheet provides the foundational knowledge you need to lead with impact.

What’s Inside: This practical, research-backed guide breaks down the digital solutions shaping future-ready GBS and shared services operations.

You’ll get:

• A breakdown of 10+ essential digital tools: RPA, Process Mining, Gen AI, BPM Suites, Low-Code, No-Code, Machine Learning, and more
• Pros and cons of each technology to help you assess implementation fit
• Real use cases showing how leading enterprises are applying these tools to increase productivity, agility, and ROI
• Transformation levers for finance, HR, operations, and enterprise-wide digitization

Whether you're building a digital roadmap, evaluating new tech, or scaling your automation journey—this is your go-to cheat sheet.

DOWNLOAD THE GUIDE NOW Start transforming with clarity, confidence, and a toolkit built for results.

Your Step-by-Step Handbook for Building a Modern GCC

Learn how to launch, scale, and future-proof your Global Capability Centre.

Whether you're designing a new shared services center or modernizing an existing one, this comprehensive handbook distills industry best practices and executive insights from leaders at Citi, Philips, Holcim, Iron Mountain, and more.

What You'll Learn:

• Strategic steps for aligning your GCC with enterprise goals How to define service level agreements and governance structures
• Frameworks for choosing the right location and scaling operations
• Tactics for standardizing high-impact processes and embedding automation
• Critical technology investments: AI, Gen AI, RPA, analytics, and IDP Proven methods for workforce development, talent retention, and cross-functional collaboration

This is not just a setup guide—it’s a roadmap for building an agile, tech-enabled, and value-driving GCC that’s ready for the future. Ready to lead the next wave of GBS transformation?

 DOWNLOAD THE HANDBOOK NOW

Asia’s GBS Transformation: Data-Powered Insights from SSON Analytics

Explore the Future of Shared Services in Asia

• 90% of Asia-based organizations have committed to the Global Business Services (GBS) model—are you keeping pace?
• Access the latest interactive report to discover:
• How 64% are moving towards digitized GBS models
• What makes the Top 5 high-performing GBS stand out
• Key benchmarks on maturity, automation, and digital skills
• Strategic priorities driving the shift from cost to value creation
• How recruitment and workforce models are evolving in Asia

This report is based on exclusive data from Asia’s shared services leaders, curated by SSON Research & Analytics, and published in April 2025.

View the interactive report now to benchmark your progress and unlock new opportunities for transformation.

We've surveyed over 200 Shared Services and GBS leaders from the region to find out their vision and priorities for the future of their GBS centres. Download the report to find out where your centre stand amongst your industry peers.

Audience Insights: Attendee demographics, interests, and testimonials.

Access to Networking Outcomes: Insights into networking sessions and interactions.

Access Key Takeaways from the Conference: Review essential insights shared by industry leaders during the conference.

Benchmark Against Peers: The report includes industry standards benchmarking data.

Identify Learning Opportunities: Speakers, topics, and themes discussed at the conference.

Stay Updated on Industry Trends: The post-show report summarizes discussions on emerging trends such as generative AI and customer experience transformation, keeping participants informed about critical developments in their field.

SSCs in Asia are actively embracing digital transformation. While the pace varies, automation and data analytics are becoming key drivers for efficiency and innovation. Download this infographics piece to find out where you are as compared to your peers on this digital transformation journey.

According to data collected in SSON’s State of the Shared Services and Outsourcing Industry Survey in 2024, the shared services industry is incredibly developed in Asia. For example, the vast majority of Asia-based respondents described their organization as multifunctional and multi-country (60.75%). In contrast, less than 4% labelled their organization as single country and single function. This situates the majority of Asian shared service organizations (SSO) and Global Business Services (GBS) as very influential within the industry, as they have a generally large outreach.

Download the report for full insights into the Challenges, Geographical Trends, Talent, Techonological Priorities in Asia's Shared Services industry. Plus, exclusive interview with Mahesh Balaji, Head of Innovation, Adidas GBS.