The Largest and Longest Running SS&O Event in Australasia!

15 - 18 June, 2020 | Melbourne, Victoria

Reports

eBook: 10 Analytical Techniques to Improve Business Processes

eBook: 10 Analytical Techniques to Improve Business Processes

Organisations invest a lot of time and effort in mapping business processes, however rarely is process analysis approached with the same rigor.

Optimum business improvement is a product of process analysis, not of process mapping alone.

Download this eBook from PRIME BPM to learn the 10 key analytical techniques to achieve all your business improvement goals. To learn more about PRIME BPM, click here
2018 Shared Services & Outsourcing Week  Post Show Report

2018 Shared Services & Outsourcing Week Post Show Report

Didn't get a chance to attend SSOW in 2018? Or just want to review some of the highlights and recap what went down at the event? The post show report from the 2018 Shared Services & Outsourcing Week has just been released. Make sure you get your copy to see who attended, testimonials, attendee top projects in 2018, onsite polls, industry partners and plans for 2019!

ORACLE CUSTOMER SUCCESS STORY: Flexible reporting solutions to drive a clean energy agenda

ORACLE CUSTOMER SUCCESS STORY: Flexible reporting solutions to drive a clean energy agenda

Renewable energy company Ørsted relies on having a corporate reporting platform that allows for accurate, transparent reporting of crucial financial and non-financial information. Since becoming a CXO Software customer four years ago, Ørsted has been able to greatly enhance its reporting activities, adding more detailed insight into the company’s financial performance, as well as crucial information around sustainability and employee welfare.

Download the full case study to explore in more detail how InsightSoftware delivered their client an online dashboard for indepth reporting that allowed them to control systems, meet targets and deliver a better employee experience. 

 

Shared Services & Outsourcing Week 2018 Post Show Report

Shared Services & Outsourcing Week 2018 Post Show Report

Didn't get a chance to attend SSOW in 2018? Or just want to review some of the highlights and recap what went down at the event? The post show report from the 2018 Shared Services & Outsourcing Week has just been released. Make sure you get your copy to see who attended, testimonials, attendee top projects in 2018, onsite polls, industry partners and plans for 2019!

SSON’S Annual State of APAC Shared Services Report 2017: Back to Basics: How are shared services across the APAC region meeting service fundamentals in the digital age?

SSON’S Annual State of APAC Shared Services Report 2017: Back to Basics: How are shared services across the APAC region meeting service fundamentals in the digital age?

In this report, we provide the honest, untainted answers you need to questions like: How are you best serving your customers? How do you measure your success? How do you charge for services? How do you resource most effectively? How do you set efficiency targets?

The answers to these questions also shed light on how you are taking advantage of innovations – and that is precisely the point. The framework for the customer-SSO exchange remains one based on solid, reliable, cost-effective, service delivery. What our survey shows is that today, while delivery is still about performance and excellence – the resourcing variable is changing dramatically.
State of The Shared Services and Outsourcing Industry: Australia & New Zealand Market Report 2018

State of The Shared Services and Outsourcing Industry: Australia & New Zealand Market Report 2018

SSON’s annual APAC state-of-the-industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work.  
Ahead of the 21st Shared Services and Outsourcing Week Australia, this report provides insight to how these trends are playing out in Australia and New Zealand. We hope it will guide you to improved decisions as you move your operations forward.
Examining 2018 Trends in ANZ Shared Services Centres

Examining 2018 Trends in ANZ Shared Services Centres

This interactive workbook analyses the results from ANZ respondents who participated in the 2018 State of Shared Services and Outsourcing Industry survey to examine the latest trends in ANZ Shared Services Centres (SSCs).

Key Takeaways:

  • ANZ has one of the highest percentage of SSCs supporting in-country or regional customers (77% total).
  • 62% of the respondents are planning to or are in the midst of shifting from transactional towards knowledge work. Intelligent Automation is the greatest enabler driving this shift.
  • Nearly a third of the respondents have entered the testing phase for IA tools and more than 30% have some element of AI included in their testing.
  • 50% of respondents agree that driving cultural change is seen as essential when embracing Digital Disruption.
  • Identifying/creating critical corporate data assets is the most popular data analytics strategy.
  • To drive innovation, SSCs should take the lead in identifying opportunities to improve processes - streamline, automate and eliminate.