The 28th Annual Shared Services & Outsourcing Week Australasia (12–14 May 2025 at Marvel Stadium, Victoria) is back and better than ever!

Powered by SSON, this flagship event has been the leading platform for shared services and global business leaders to connect, innovate, and drive business transformation for nearly 30 years. Explore our 2025 Event Guide for a sneak peek at unparalleled insights, renowned speakers, a comprehensive four-day agenda, and cutting-edge strategies.

Learn how top brands like Asahi, Allianz, Woolworths Group, and Philip Morris International are pioneering advancements in data analytics, workforce management, and technology integration. Download the Event Guide now and shape the future of your shared services operations!

The SSOW 2025 sponsorship prospectus has just been released. Get your copy to learn more about:

• How you can get your solution in front of shared services leaders and executives
• Past SSOW attendees and numbers
• List of solution categories shared services and transformation leaders are looking for
• Sponsorship and Exhibition Packages

Missed SSOW ANZ 2024? Unlock the essential insights and strategies from leading experts with this exclusive presentation pack.

Featuring presentations from:

• Samantha Banfield, Ashurst: AI Governance & Ethical Implementation
• Lowana Stirk, Westpac Group: Building High-Performing Offshore Teams
• Tim Johnson, Suncorp: Human-Centric AI Automation
• Olivia Maskaric & Christine Hammett, Kraft Heinz: Beyond Software: Effective Process Solutions
  

Is your organisation ready to streamline operations, boost efficiency and embrace innovation? Our comprehensive handbook for Setting Up a Modern SSC will guide you every step of the way. 

What's Inside:

• Strategic Alignment: Learn how to position your SSC as a key driver of enterprise-wide success.
• Service Excellence: Craft Service Level Agreements that foster transparency, accountability and high performance.
• Process Optimisation: Unlock the power of standardised processes to reduce inefficiencies and enhance consistency.
• Workforce of the Future: Prepare your team for tomorrow's challenges with actionable strategies for upskilling and resilience. 
• Technology-Driven Success: Explore the tools, technologies and automation solutions that will revolutionise your SSC. 

Whether you're starting from scratch or transforming an existing SSC, this guide delivers practical insights, proven strategies, and expert advice to help you build a future-ready operation. Empower your organisation with an SSC designed for success.

The landscape of Shared Services Centers (SSCs) in ANZ is rapidly evolving, driven by groundbreaking trends and innovations. As we look to the future, SSCs are poised to become powerhouses of business innovation. By leveraging AI-enabled automation, redefining service experience excellence, and expanding their scope and capabilities, SSCs are transforming not just operational efficiency but also creating strategic value. This visual analytics workbook for 2025 presents the major themes reshaping the future of shared services, which will be further explored during the Australasian Shared Services & Outsourcing Week Event on 12-15 May in Victoria, Australia.

Discover the key to organisational success with Nintex. This guide outlines six critical steps to develop a strong process-oriented work culture, emphasizing process documentation and awareness among employees. Learn the essentials of process excellence and explore real-world examples of successful process adoption in leading organizations. A must-read for those aiming to enhance operational efficiency.

Discover cutting-edge strategies with our SSOW 2023 Presentation Pack. Dive into sessions on data-driven organizations, AI's business value, and optimizing SSC processes. Elevate your shared services knowledge now.

So many of the Shared Services Centres in ANZ took the digital leap and emerged stronger than we first faced the pandemic. Our esteemed industry speakers celebrated their achievements in shaping value-generating digital SSC through transformation and scale via inspirational success stories.

Download the 27th SSOW Australasia Post Show Report to see the highlights, attendee profiles, and key topics that were covered during the event.

Are you looking to take your shared services centre's customer experience to the next level?

Our expert speaker, Sarah Vandersee, General Manager of Queensland Shared Services, shared her insights on driving advanced customer and stakeholder experience in your SSC at the 25th Shared Services and Outsourcing Week Australasia last year. Check out the complimentary presentation to learn:

• How to identify your key customers and stakeholders and understand their expectations
• Key pitfalls to avoid when pursuing an improved customer and stakeholder experience
• How to drive significant business impact through a focus on superior experience 

The Asia Pacific Shared Services and Global Business Services landscape will continue to mature and grow exponentially in 2022. Leveraging data from Asia Pacific respondents in SSON’s State of Industry Survey 2022, this interactive report will uncover the key trends and strategies shaping the APAC region.

This includes diversity and inclusion, health and wellness, skills prioritized, digitization, getting the most out of automation platforms and data analytics to drive end-to-end process optimization, as well as benchmarks from the Top 20 Most Admired SSOs & GBS 2021.

If you have operations across the globe, you’ve likely considered or have already moved to a shared services model to centralise efforts, eliminate the costs of redundant functions, and put resources to better use. You know what shared services can do, but do you know where they can take you?

We gathered insights from experienced shared services leaders and identified four key points when moving to, or evolving, your existing shared services model.

Download the whitepaper to learn why a shared services model for travel, expense and invoice processes can help deliver more value to the business.

The report by written in partnership with IQPC Connect and Energy Action grew out of an executive roundtable which gathered energy and sustainability executives from Woolworths, BP, Auspost, AMP Capital, Downer and more in November of 2020.

Discussions deep-dived into the challenges of achieving Net Zero, following new global commitments to reach Net-Zero emissions by 2050, to support others on the same path

This paper touches upon 5 key areas:

• The evolving state of corporate responsibility surrounding sustainability
• Understanding and overcoming the energy trilemma – balancing energy security, cost and least carbon emissions to achieve Net Zero
• Challenges in creating a cohesive decarbonisation strategy
• Strategies and challenges on the path to achieving Net zero
• Use case examples of progressing towards Net Zero: UNSW’s consortium with Energy Action

Looking to better manage back-office processes, higher education providers are opting to set up Shared Services Centres as a more effective and efficient means of running their operations.

To better understand the benefits of shared services in higher education we explore the growing movement toward shared services, including how the model fits within the unique mission, and various attributes of the higher education environment.

Featuring insights and perspectives from Yale University as well as three Australian universities, the University of Southern Queensland, Monash University and Western Sydney University, we explore the strategies that helped them transform their shared services and allowed them to drive cost savings and operational efficiency.

Fill out the below to read the 34 page playbook to learn more! 

How do you become a Top Performing HR Service?

HR services has emerged from the back office to play a significant role in supporting CEOs’ strategic imperative to optimize human resources.

In its new role, HR services is no longer just about effective recruiting and career management, but about developing and supporting talent, ensuring it’s productive, and providing the framework and tools to create improved value-add for the business.

In line with operational excellence guidelines, the modern HR solution leverages strengths and knowledge where these are needed and diverts activities to self-service or automation where that serves the purpose best.

One out of five HR services have pulled ahead, providing valuable problem-solving and analytic capabilities. These "Top Performing" HR services stand out on the basis of significantly higher performance metrics, and operate at lower staffing ratios, cost and response time.

Top Performers have 10 characteristics in common that determine their success, as listed in this report. The report also includes case studies from Turner Broadcasting System, on how to leverage competency assessments as a basis for developing new field HR roles; The World Bank, on how to employ technology to improve HR service delivery; and HCA Healthcare, on how tiered services are driving operational excellence.

For executives in search of a more effective HR model, this report presents a valuable guide on how and where to focus their efforts.

“It is now estimated that over 80% of Fortune 500 companies have implemented some form of shared services in their US operations.” - Deloitte

Today’s organizations are on the march to enhance their shared service centers (SSCs), or move to a large-scale global services model to gain further efficiencies and standardization across locations and activities. 

If you’re part of the 80%, then like them, you’re probably not all the way to achieving the full range of potential benefits. Our latest report looks into doing just that.

Download the report to discover how to unlock greater value from your SSC and learn about:

• Digitization Comes to Shared Services 
• Spotlight on SSCs: Fast Facts 
• 4 Signs That You’re Ready For a Shared Services Upgrade 
• 5 Technologies to Improve SSC Performance 
• 7 Strategies to Enhance SSC Performance Maturity
• SunTrust’s Journey to Improved SSC Efficiency

With over 120,000 members, the Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals in the world.